Arabic Phone Support Specialist — 24/7 Helpdesk

Embedded Shishya; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Revolut in Dubai seeks an Arabic-speaking Support Specialist to own customer issues, find solutions, and enhance our 24/7 support coverage. night and weekend shifts are fully compensated.

You’ll help millions with fast, thoughtful assistance and collaborate with international teams to improve the customer experience. Ideal candidates have a bachelor’s degree, 18+ months of CS experience, and native Arabic with English at C1+ level.

Qualifications

• Bachelor's degree (provisional acceptable)
• 18+ months of customer service experience
• Fluency in English (C1+ level)
• Fluency in Arabic (native level)
• Excellent verbal and written communication skills
• Ability to explain complex issues clearly
• Strong numeracy, analytical and IT skills
• Impeccable attention to detail
• Driven, self-motivated with a collaborative attitude
• Independent problem-solving approach

Responsibilities

• Provide customers with a seamless experience and confidence in using Revolut features
• Deliver outstanding customer support over the phone
• Represent Revolut with professional and consistent communication
• Collaborate with international teams to resolve customer issues

Skills

Arabic (native)

English (C1+)

Customer empathy

Problem solving

Verbal & written communication

Multi-tasking

Independent thinking

Education

Bachelor's degree

Job description

Revolut in Dubai seeks an Arabic-speaking Support Specialist to own customer issues, find solutions, and enhance our 24/7 support coverage. night and weekend shifts are fully compensated.

You’ll help millions with fast, thoughtful assistance and collaborate with international teams to improve the customer experience. Ideal candidates have a bachelor’s degree, 18+ months of CS experience, and native Arabic with English at C1+ level.