Bilingual Customer Support Specialist (Arabic/English)

YOUGotaGift; Dubai; On-site; AED 72,000 - 110,000; Full time

Job summary

YOUGotaGift in Dubai is seeking a Customer Support Executive to deliver exceptional service by phone, resolve inquiries, and ensure customer satisfaction. You will handle calls, document interactions, and collaborate with teammates to maintain high standards.

The role requires bilingual English and Arabic communication, problem-solving, and the ability to work in shifts, including weekends and holidays. Prior call centre experience is a plus, and a customer-centric mindset is essential.

Qualifications

• BA/BS degree or equivalent experience.
• Fluent in English and Arabic; strong communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask and work under pressure; shift flexibility.
• Customer-centric mindset and empathy.
• Experience in customer service or a call centre is a plus.

Responsibilities

• Answer incoming calls professionally and provide accurate information.
• Document interactions and maintain customer records.
• Escalate complex cases to the appropriate department.
• Contribute to efficient call centre operations and targets.
• Stay updated on products and promotions.

Skills

Customer service

Communication

Problem solving

Multitasking

Bilingual English/Arabic

Education

BA/BS degree or equivalent

Tools

CRM software

MS Office

Job description

YOUGotaGift in Dubai is seeking a Customer Support Executive to deliver exceptional service by phone, resolve inquiries, and ensure customer satisfaction. You will handle calls, document interactions, and collaborate with teammates to maintain high standards.

The role requires bilingual English and Arabic communication, problem-solving, and the ability to work in shifts, including weekends and holidays. Prior call centre experience is a plus, and a customer-centric mindset is essential.