Bilingual Quality Analyst - English & Arabic Support

Revolut; United Arab Emirates; On-site; AED 90,000 - 120,000; Full time

Job summary

Revolut in the United Arab Emirates is seeking a Quality Analyst for the Customer Support team. You will ensure top-tier service quality, support analysts, and drive improvements across processes and training.

You’ll collaborate with product teams, provide feedback, and deliver refresher sessions to raise overall performance. Fluency in English and Arabic is essential, and you should bring experience in a customer support or QA role.

Qualifications

• Experience in a quality support role is required.
• Fluency in English at C1+ level.
• Fluency in Arabic at native level.
• Demonstrated attention to detail is essential.
• Strong analytical capabilities are needed.
• Ability to take ownership and be accountable.
• Empathy and a passion for helping customers.
• Independent time-management with prioritisation skills.
• Flexibility with changing responsibilities and goals.
• Nice to have: 6+ months in customer support.

Responsibilities

• Completing monthly quality control activities focusing on compliance and performance.
• Highlighting issues to leadership and reporting them clearly.
• Providing feedback to Analysts and performing root-cause analyses.
• Delivering refresher sessions to improve quality performance.
• Coaching new joiners on compliance and customer support procedures.
• Collaborating with cross-location teams to share best practices.

Skills

Quality control experience

English proficiency

Arabic proficiency

Attention to detail

Analytical skills

Ownership & responsibility

Empathy

Time management

Adaptability

Customer support experience

Job description

Revolut in the United Arab Emirates is seeking a Quality Analyst for the Customer Support team. You will ensure top-tier service quality, support analysts, and drive improvements across processes and training.

You’ll collaborate with product teams, provide feedback, and deliver refresher sessions to raise overall performance. Fluency in English and Arabic is essential, and you should bring experience in a customer support or QA role.