Arabic Front Office Specialist – Guest Services & Upsell

CITYMAX- Landmark Group; Dubai; On-site; AED 112,000 - 156,000; Full time

Job summary

CITYMAX- Landmark Group in Dubai seeks a Guest Services professional to join the front desk team. The role covers greeting guests, managing efficient check-in/check-out for individuals and groups, and acting as the main contact for Arabic-speaking guests with a friendly demeanor aligned to Citymax brand standards.

The incumbent will upsell hotel services, handle payments and cashiering, coordinate with Housekeeping and F&B, and ensure compliance with local regulations.

Qualifications

• Degree or diploma in hospitality or related field.
• 2–5 years in Front Office or Guest Services preferred.
• Fluent/native Arabic and excellent English communication.

Responsibilities

• Greet guests and manage check-in/check-out per Citymax standards.
• Serve as primary contact for Arabic-speaking guests; address inquiries and preferences promptly.
• Handle guest complaints with empathy; escalate to Duty Manager when needed.
• Provide information on hotel facilities and local attractions.
• Coordinate with Housekeeping and F&B to fulfill requests and ensure satisfaction.
• Uphold safety, security and compliance with local regulations.

Skills

Arabic language proficiency

English language proficiency

Front Office operations

Guest services

Cash handling

Upselling skills

Education

Degree or Diploma in Hospitality Management, Tourism, or a related field

Tools

Opera PMS

Protel

Job description

CITYMAX- Landmark Group in Dubai seeks a Guest Services professional to join the front desk team. The role covers greeting guests, managing efficient check-in/check-out for individuals and groups, and acting as the main contact for Arabic-speaking guests with a friendly demeanor aligned to Citymax brand standards.

The incumbent will upsell hotel services, handle payments and cashiering, coordinate with Housekeeping and F&B, and ensure compliance with local regulations.