Front Office Leader: Guest Experience & Revenue Growth

Citymax Hotels by Landmark Group; Dubai; On-site; AED 201,000 - 290,000; Full time

Job summary

Citymax Hotel Bur Dubai, part of Landmark Group’s Hospitality division, seeks a seasoned Front Office Manager to lead daily front desk operations for a high-volume 691-key property. You will ensure seamless guest check-in/check-out, drive guest satisfaction, and uphold brand standards and UAE regulations.

Reporting to the General Manager, you will manage the front office team, optimize revenue with upselling, supervise Night Audit, and coordinate with housekeeping and maintenance to maintain

Qualifications

• Education: Bachelor’s Degree or Diploma in Hospitality Management, Hotel Administration, Business Administration, or equivalent.
• Experience: 5–7 years Front Office experience in midscale to upscale hotels.
• Minimum 2–3 years in a managerial role (Front Office Manager or Assistant Front Office Manager) within a high-inventory property.
• Direct working experience within the Dubai/UAE hospitality market is preferred.

Responsibilities

• Lead and optimize day-to-day Front Office operations at Citymax Hotel Bur Dubai.
• Ensure seamless check-in/check-out and drive guest satisfaction while upselling.
• Coordinate with Housekeeping and Engineering for real-time room status.
• Collaborate with Revenue Management and Sales to optimize ADR and occupancy.
• Oversee Night Audit and data integrity in Opera PMS.
• Recruit, train, and mentor Front Office team; conduct briefings and reviews.
• Foster staff engagement and cross-cultural inclusivity aligned with Brand standards.

Skills

Leadership

Guest relations

Operations management

Regulatory compliance

Education

Bachelor’s Degree or Diploma in Hospitality Management, Hotel Administration, Business Administration, or equivalent

Tools

Opera PMS

Job description

Citymax Hotel Bur Dubai, part of Landmark Group’s Hospitality division, seeks a seasoned Front Office Manager to lead daily front desk operations for a high-volume 691-key property. You will ensure seamless guest check-in/check-out, drive guest satisfaction, and uphold brand standards and UAE regulations.

Reporting to the General Manager, you will manage the front office team, optimize revenue with upselling, supervise Night Audit, and coordinate with housekeeping and maintenance to maintain