Front Office Leader: Guest Experience & Revenue Upsell

CITYMAX- Landmark Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Citymax Hotels Landmark Group Hospitality Division seeks a strategic Front Office Manager (FOM) to lead the day-to-day operations of the Front Office at Citymax Hotel Bur Dubai, a high-volume 691-key property. You will drive guest check-in/check-out efficiency, upselling, and guest satisfaction while ensuring brand standards and local regulations are followed.

The role reports to the General Manager and collaborates with Housekeeping, Engineering, and Revenue teams to optimize occupancy,

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management, Hotel Administration, or equivalent.
• Minimum 5–7 years of progressive Front Office experience in midscale to upscale hotels.
• 2–3 years in a managerial role (Front Office Manager or Assistant Front Office Manager) within a high-inventory, fast-paced property (500+ rooms preferred).

Responsibilities

• Lead and oversee front desk operations, concierge, guest relations, luggage handling and switchboard.
• Ensure rapid, warm and accurate check-in/check-out with minimal queue times during peak arrival periods.
• Coordinate with Housekeeping/Engineering for real-time room status and turnover.
• Monitor guest feedback and implement service enhancements to drive satisfaction.
• Oversee compliance with UAE regulations and maintain data privacy and POS security.

Skills

Front Office Management

Staff Leadership

Guest Satisfaction

Upselling

Budget Control

Communication

Education

Bachelor’s/Diploma in Hospitality Management

Tools

Opera PMS

Job description

Citymax Hotels Landmark Group Hospitality Division seeks a strategic Front Office Manager (FOM) to lead the day-to-day operations of the Front Office at Citymax Hotel Bur Dubai, a high-volume 691-key property. You will drive guest check-in/check-out efficiency, upselling, and guest satisfaction while ensuring brand standards and local regulations are followed.

The role reports to the General Manager and collaborates with Housekeeping, Engineering, and Revenue teams to optimize occupancy,