Front office Associate- Arabic Speaker

CITYMAX- Landmark Group; Dubai; On-site; AED 112,000 - 156,000; Full time

Job summary

CITYMAX- Landmark Group in Dubai seeks a Guest Services professional to join the front desk team. The role covers greeting guests, managing efficient check-in/check-out for individuals and groups, and acting as the main contact for Arabic-speaking guests with a friendly demeanor aligned to Citymax brand standards.

The incumbent will upsell hotel services, handle payments and cashiering, coordinate with Housekeeping and F&B, and ensure compliance with local regulations.

Qualifications

• Degree or diploma in hospitality or related field.
• 2–5 years in Front Office or Guest Services preferred.
• Fluent/native Arabic and excellent English communication.

Responsibilities

• Greet guests and manage check-in/check-out per Citymax standards.
• Serve as primary contact for Arabic-speaking guests; address inquiries and preferences promptly.
• Handle guest complaints with empathy; escalate to Duty Manager when needed.
• Provide information on hotel facilities and local attractions.
• Coordinate with Housekeeping and F&B to fulfill requests and ensure satisfaction.
• Uphold safety, security and compliance with local regulations.

Skills

Arabic language proficiency

English language proficiency

Front Office operations

Guest services

Cash handling

Upselling skills

Education

Degree or Diploma in Hospitality Management, Tourism, or a related field

Tools

Opera PMS

Protel

Job description

Guest Services Operations

Welcome and greet guests with a warm friendly demeanor aligned with Citymax brand standards Manage efficient and accurate check-in and check-out processes for individuals and groups Act as the primary point of contact for Arabic-speaking guests ensuring their inquiries requests and preferences are understood and promptly addressed Handle guest complaints or concerns with empathy and professionalism escalating to the Duty Manager when necessary Provide accurate information regarding hotel facilities local attractions and services

Revenue Cashiering

Promote and upsell room upgrades F B outlets and other hotel services to maximize revenue Process guest payments handle cash drawers perform currency exchange and ensure accurate end-of-shift cashiering and reporting Ensure all billing and guest accounts are accurate and settled upon departure

Coordination Compliance

Coordinate seamlessly with Housekeeping Engineering and F B departments to fulfill guest requests and resolve room-related issues Ensure strict compliance with local government regulations e g DTCM local police registration portals for guest identification and reporting Maintain the cleanliness and professional appearance of the front desk and lobby area Follow all hotel safety security and emergency procedures

Requirements

Degree or Diploma in Hospitality Management, Tourism, or a related field.2 to 5 years of experience in Front Office or Guest Services within the hospitality industry (experience in mid-market or high-volume hotels is a plus). Language Requirement: Must be a fluent/native Arabic speaker with excellent proficiency in spoken and written English.

Functional Skills

• Hands-on experience with Hotel Property Management Systems (PMS), such as Opera or Protel.
• Strong understanding of front desk operations, reservation procedures, and cashiering.
• Familiarity with local tourism and hospitality regulations (e.g., Dubai Police/DTCM systems if based in the UAE).
• Proven ability to upsell hotel services and handle cash accurately.

Behavioral Competencies

• Customer-Centric: Passionate about delivering exceptional guest service with a positive, "can-do" attitude.
• Communication: Excellent interpersonal skills with the ability to engage confidently with guests from diverse cultural backgrounds.
• Problem-Solving: Quick thinker who can handle high-pressure situations, resolve guest issues tactfully, and remain calm during busy periods.
• Team Player: Collaborative mindset with the ability to work well alongside other departments.
• Flexibility: Willingness to work flexible hours, including night shifts, weekends, and public holidays as per operational requirements.

Preferred Attributes

• High energy and an approachable, vibrant personality that fits the Citymax brand identity.
• Strong attention to detail, especially regarding guest profiles, billing, and system data entry.
• Culturally aware, with a strong understanding of Middle Eastern hospitality nuances and guest expectations.