Andon Service Operations Lead – Dubai

AlFuttaim; Dubai; On-site; AED 100,000 - 187,000; Full time

Job summary

Al-Futtaim's Andon - Volvo Service Operations in Dubai seeks an experienced workshop technical lead to coach teams, improve productivity, and uphold Volvo service standards.

You will guide technicians, monitor performance indicators, drive continuous improvement, and support training while ensuring high-quality repairs and customer satisfaction within a fast-paced dealership environment.

Qualifications

• 4–5 years in a technical lead or workshop coordinator role in automotive aftersales.
• Bachelor degree or Diploma in Mechanical, Automobile, or Industrial Engineering is preferred.
• Valid UAE driving license and good English communication are important for success.

Responsibilities

• Lead daily team meetings to review workshop priorities, work in progress, technical concerns, and service center performance.
• Coach Volvo Personal Service Technicians on technical repairs, administrative processes, quality standards, and service workflow.
• Monitor operational indicators and support planning to keep workshop activity within target levels.
• Support training completion, handle quality concerns, and contribute to improved service processes.
• Contribute to customer retention by supporting value-added service sales and follow-up activities.

Skills

Automotive workshop operations

Technical team leadership

Personal Service Technicians coaching

Aftersales service process

Work in progress control

5S workshop standards

Customer retention support

Training coordination

English communication

UAE driving license

Education

Bachelor/ Diploma in Mechanical, Automobile, or Industrial Engineering

Job description

Al-Futtaim's Andon - Volvo Service Operations in Dubai seeks an experienced workshop technical lead to coach teams, improve productivity, and uphold Volvo service standards.

You will guide technicians, monitor performance indicators, drive continuous improvement, and support training while ensuring high-quality repairs and customer satisfaction within a fast-paced dealership environment.