Andon - Volvo Service Operations

AlFuttaim

Dubai

On-site

AED 100,000 - 187,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Al-Futtaim's Andon - Volvo Service Operations in Dubai seeks an experienced workshop technical lead to coach teams, improve productivity, and uphold Volvo service standards.

You will guide technicians, monitor performance indicators, drive continuous improvement, and support training while ensuring high-quality repairs and customer satisfaction within a fast-paced dealership environment.

Qualifications

4–5 years in a technical lead or workshop coordinator role in automotive aftersales.
Bachelor degree or Diploma in Mechanical, Automobile, or Industrial Engineering is preferred.
Valid UAE driving license and good English communication are important for success.

Responsibilities

Lead daily team meetings to review workshop priorities, work in progress, technical concerns, and service center performance.
Coach Volvo Personal Service Technicians on technical repairs, administrative processes, quality standards, and service workflow.
Monitor operational indicators and support planning to keep workshop activity within target levels.
Support training completion, handle quality concerns, and contribute to improved service processes.
Contribute to customer retention by supporting value-added service sales and follow-up activities.

Skills

Automotive workshop operations

Technical team leadership

Personal Service Technicians coaching

Aftersales service process

Work in progress control

5S workshop standards

Customer retention support

Training coordination

English communication

UAE driving license

Education

Bachelor/ Diploma in Mechanical, Automobile, or Industrial Engineering

Job description

Andon - Volvo Service Operations Job Snapshot

Position Overview

Andon - Volvo Service Operations in Dubai, United Arab Emirates is an Automotive hiring opportunity for an experienced workshop technical lead who can coach Volvo Personal Service teams, improve service center productivity, support technical quality, and strengthen the customer experience across aftersales operations. This role is suited for a hands-on automotive professional with strong workshop knowledge, team guidance capability, and a clear understanding of dealership service standards. The position plays an important role in keeping work in progress under control, reducing operational inefficiencies, improving technician performance, and supporting customer retention through reliable service delivery, quality follow-up, and continuous improvement activities.

Job Details

Role Context

The Andon - Volvo Service Operations role supports daily workshop performance by guiding technicians, monitoring operational indicators, resolving service challenges, and helping the team maintain high standards in productivity, quality, safety, and customer satisfaction. The role combines technical leadership with practical workshop coordination, making it valuable for service centers that need smooth workflow, accurate repairs, and stronger aftersales performance. The successful candidate will work closely with the Aftersales Manager and Personal Service Technicians to improve service processes, support training completion, handle quality concerns, and contribute to a more efficient Volvo service experience.

Key Responsibilities

Lead daily team meetings to review workshop priorities, work in progress, technical concerns, and service center performance.
Monitor operational indicators and support short-term and long-term planning to keep workshop activity within target levels.
Coach Volvo Personal Service Technicians on technical repairs, administrative processes, quality standards, and service workflow.
Provide practical guidance during diagnostic, maintenance, and repair activities to support accurate and timely job completion.
Coordinate workshop improvement actions focused on 5S, productivity, service quality, and customer experience.
Support customer complaint handling by reviewing technical issues, identifying root causes, and helping the team apply corrective action.
Track technician development needs and encourage completion of required training, process updates, and service standards.
Contribute to customer retention by supporting value-added service sales, follow-up activities, and consistent service delivery.
Maintain strong communication with the Aftersales Manager regarding workshop capacity, productivity gaps, quality issues, and improvement plans.
Ensure the service team follows dealership standards, safety practices, repair procedures, and manufacturer expectations.
Help reduce operational costs by improving workflow discipline, technician efficiency, and first-time repair quality.
Support continuous improvement initiatives that enhance service center performance and customer satisfaction.

Ideal Profile

The ideal candidate has 4-5 years of experience as a technical lead, senior technician, workshop coordinator, or similar role within an automotive dealership aftersales environment. Experience with premium or commercial automotive service operations will be an advantage, especially where customer satisfaction, productivity, and workshop quality are closely measured. A Bachelor degree or Diploma in Mechanical, Automobile, or Industrial Engineering is preferred. The candidate should have a strong understanding of workshop operations, vehicle service processes, technician coaching, repair quality, and dealer standards. A valid UAE driving license is required. Good English communication, attention to detail, basic PC knowledge, and the ability to guide a busy team in a fast-paced workshop environment are important for success.

Skills Set

Automotive workshop operations
Volvo service center support
Vehicle repair and maintenance
Technical team leadership
Personal Service Technician coaching
Aftersales service process
Workshop productivity monitoring
Work in progress control
5S workshop standards
Customer complaint handling
Service quality control
Technical troubleshooting
Preventive maintenance support
Repair process improvement
Customer retention support
Value-added service sales
Training coordination
Basic PC skills
English communication
UAE driving license

Why Join Us

This role offers a strong opportunity to build a career within the Automotive aftersales sector in Dubai, United Arab Emirates, while working with a respected vehicle brand and an established service center network. The position gives experienced workshop professionals the chance to move beyond technical repair work into team coaching, performance improvement, service quality, and customer experience leadership. It is a valuable opportunity for candidates who enjoy solving workshop challenges, developing technicians, improving service standards, and contributing to a high-demand automotive service environment with long-term career growth potential.

About the Company

Al-Futtaim is a diversified regional business headquartered in Dubai, United Arab Emirates, with strong operations across automotive, retail, financial services, real estate, and healthcare. Al-Futtaim Automotive represents major global mobility brands and supports customers through vehicle distribution, leasing, aftersales, parts, accessories, and service solutions across the Middle East, Asia, and Africa.

Get your free, confidential resume review.

or drag and drop your file here.