Program Manager, Continuous Improvement, UFG Last mile

Amazon; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Amazon Dubai is seeking an experienced ACES Program Manager to lead continuous improvement initiatives for Ultra-Fast Grocery (UFG) operations in the UAE. You will drive standardization, cross-functional collaboration, and tech tool adoption to enhance Last Mile performance and customer experience.

Responsibilities include coordinating Kaizen events, rollout of new tools, and serving as SME for routing and OTR planning.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree
• Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL
• 3+ years of data analysis experience.

Responsibilities

• ACES program manager is focused on supporting UFG operations team to make continuous improvements and standardization efforts in UFG LM stores.
• Own the roll out of new tech/systems to improve Customer experience.
• Plan OTR capacity using historic data and drive routing efficiency reporting.
• Coordinate cross-functional projects and Kaizen events across the delivery network.

Skills

Program management

Cross-functional collaboration

Data analysis

SQL

Excel advanced

Education

Bachelor's degree

Job description

DESCRIPTION

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in Dubai (UAE) to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find discover and buy anything online. Whatever our customers want we will find the means to deliver it. With your help Amazon will continue to enable people to discover new worlds and implement innovation.

ACES managers are focused on leading UFG LM UTR/OTR improvements made on behalf of Amazon customers to drive into standardization efforts act as liaisons with other departments provide process skills to the UFG LM station provide SME support for routing and OTR planning support LM Kaizen Events in their areas of expertise and to run and coordinate cross-functional projects for successful implementation across the UFG Stores.

Key job responsibilities

• ACES program manager is focused on supporting UFG operations team to make continuous improvements on behalf of Amazon customers to drive into standardization efforts in UFG LM stores act as liaisons with other departments provide process skills support launches support Kaizen events in their areas of expertise launch tech enhancements and tools to improve UTR/OTR efficiencies and to run and coordinate cross-functional projects for successful implementation across the delivery network. This role will also be an SME in all Last Mile related Tech including route planning tools and drive adoption of new tools systems and processes.
• The ACES Manager working with site Ops team to:

• Benchmark and implement best practices and establish sustainable mechanisms to audit and drive adoption of these processes/systems
• Use the PDCA methodology to drive small scale improvements in processes
• Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
• Own the roll out of new tech/systems to improve Customer experience.
• Sustain roll out of Continuous Improvement (CI) essentials and Kaizen essentials training to managers.
• Own last mile cost optimization programs.
• Plan OTR capacity using historic data.
• Own routing efficiency reporting and improvement initiatives.
• Act as an SME to Operations for routing and other tech tools.

We are open to hiring candidates to work out of one of the following locations:

Dubai ARE

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of data analysis experience

PREFERRED QUALIFICATIONS

• Master's degree
• 3+ years of driving end to end delivery and communicating results to senior leadership experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules
• Experience of Six Sigma/ Lean analytical techniques