Airline Digital BA – Customer Journeys & Disruption

ParamInfo; Dubai; Hybrid; AED 167.000 - 223.000; Vollzeit

Zusammenfassung

ParamInfo is seeking an experienced Business Analyst to work on airline eCommerce and digital products. The role requires 7+ years in Business Analysis, especially with airline or digital product environments.

You'll collaborate with diverse teams to optimize customer journeys, support Agile product delivery, and contribute to enhancing digital experiences. Strong analytical and problem-solving skills are a must, alongside the ability to work effectively with cross-functional teams.

Qualifikationen

• Minimum 7 years of Business Analysis experience, preferably in airline or eCommerce.
• Strong understanding of airline booking flows and customer servicing processes.
• Proven ability to conduct business process modelling and stakeholder management.

Aufgaben

• Collaborate with stakeholders to document business requirements for airline eCommerce.
• Analyze and optimize customer journeys across web and mobile channels.
• Support Agile delivery by participating in backlog refinement and sprint planning.

Kenntnisse

Business Analysis

Agile product delivery

Customer Journey Analysis

IRROPS Analysis

Digital Product Management

Stakeholder Management

UAT

Performance Monitoring

Customer Experience

Azure DevOps

Ausbildung

Professional certifications (e.g., CBAP, PMI-PBA)

Jobbeschreibung

ParamInfo is seeking an experienced Business Analyst to work on airline eCommerce and digital products. The role requires 7+ years in Business Analysis, especially with airline or digital product environments.

You'll collaborate with diverse teams to optimize customer journeys, support Agile product delivery, and contribute to enhancing digital experiences. Strong analytical and problem-solving skills are a must, alongside the ability to work effectively with cross-functional teams.