Airline E‑Commerce BA: Transform Booking & UX Flows

ConnexR; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Zoho in Dubai seeks an experienced Business Analyst to drive digital transformation in airline eCommerce. You will work with product owners, UX teams, and technology stakeholders to optimize customer journeys across web and mobile platforms.

Responsibilities include gathering and documenting business requirements, translating them into user stories with acceptance criteria, and supporting Agile delivery, UAT, and performance monitoring.

Qualifications

• 5+ years’ experience (4+ in Business Analysis within airline/travel/eCommerce/digital).
• Strong knowledge of airline booking flows & operations.
• Familiarity with Azure DevOps, analytics, APIs, UX principles.
• Immediate to 30-day joiners; relocation possible with valid passport.

Responsibilities

• Gather and document business requirements.
• Translate needs into user stories & acceptance criteria.
• Enhance booking flows, ancillary sales, payments, check-in, and disruption management (IRROPS).
• Support Agile delivery, UAT, and performance monitoring.
• Collaborate across business, operations, and tech teams.

Skills

Business analysis

Requirements gathering

UAT coordination

Agile / Scrum

Tools

Azure DevOps

APIs

Analytics

Job description

Zoho in Dubai seeks an experienced Business Analyst to drive digital transformation in airline eCommerce. You will work with product owners, UX teams, and technology stakeholders to optimize customer journeys across web and mobile platforms.

Responsibilities include gathering and documenting business requirements, translating them into user stories with acceptance criteria, and supporting Agile delivery, UAT, and performance monitoring.