16075 - Business Analyst

ParamInfo

Dubai

Hybrid

AED 167,000 - 223,000

Full time

3 days ago

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Job summary

ParamInfo is seeking an experienced Business Analyst to work on airline eCommerce and digital products. The role requires 7+ years in Business Analysis, especially with airline or digital product environments.

You'll collaborate with diverse teams to optimize customer journeys, support Agile product delivery, and contribute to enhancing digital experiences. Strong analytical and problem-solving skills are a must, alongside the ability to work effectively with cross-functional teams.

Qualifications

Minimum 7 years of Business Analysis experience, preferably in airline or eCommerce.
Strong understanding of airline booking flows and customer servicing processes.
Proven ability to conduct business process modelling and stakeholder management.

Responsibilities

Collaborate with stakeholders to document business requirements for airline eCommerce.
Analyze and optimize customer journeys across web and mobile channels.
Support Agile delivery by participating in backlog refinement and sprint planning.

Skills

Business Analysis

Agile product delivery

Customer Journey Analysis

IRROPS Analysis

Digital Product Management

Stakeholder Management

UAT

Performance Monitoring

Customer Experience

Azure DevOps

Education

Professional certifications (e.g., CBAP, PMI-PBA)

Job description

Business Analysis & Requirements Management
Agile Product Delivery
Customer Journey & Process Analysis
Analytical & Problem-Solving Skills
IRROPS (Disruption Management) Analysis and Solution Design
Digital Product Management and Customer Experience Optimisation
Data-Driven Decision Making and Performance Monitoring

Other Requirements:

Stay informed of airline industry trends, digital commerce innovations, and emerging technologies to drive continuous improvement.

Minimum 7 years of Business Analysis experience, preferably within airline, travel, eCommerce, or digital product environments.
Strong understanding of airline booking flows, customer servicing processes, ancillary products, and digital customer journeys.
Knowledge of airline operational functions including airport operations, passenger services, departure control processes, check-in, boarding, baggage services, and disruption management.
Experience delivering enhancements across web, mobile applications, and customer-facing digital platforms.
Strong experience working within Agile product delivery teams and writing user stories, acceptance criteria, and functional requirements.
Proven ability to conduct business process modelling, workflow analysis, impact assessments, and stakeholder management.
Strong analytical, problem-solving, communication, and facilitation skills.
Ability to effectively collaborate with cross-functional business, operational, and technology teams.
Experience with requirement capturing and defect management tools such as Azure DevOps or the like.
Familiarity with digital analytics, customer journey mapping, API integrations, and UX principles is preferred.
Professional certifications such as CBAP, PMI-PBA, PSPO, CSPO, or Agile Business Analysis certifications are advantageous but not mandatory.

Job Description:

Collaborate with business stakeholders, Product Owners, UX teams, and technology teams to gather, analyse, and document business requirements for airline eCommerce and digital products.
Translate business needs into user stories, functional requirements, process flows, business rules, and acceptance criteria.
Analyze and optimize end-to-end customer journeys across web and mobile channels, including flight search, booking, ancillary sales, payments, manage booking, check-in, and post-booking servicing.
Support product-led Agile delivery by participating in backlog refinement, sprint planning, solution design, testing, and release activities.
Conduct feasibility studies, impact assessments, gap analysis, and process improvement initiatives to support business objectives.
Collaborate with UX/UI teams to enhance customer experience, conversion, digital adoption, and self-service capabilities.
Work closely with business and operational teams to define solutions for disruption management (IRROPS) scenarios including flight delays, cancellations, schedule changes, rebooking, refunds, vouchers, and customer recovery journeys.
Analyze the impact of operational processes such as airport operations, passenger services, check-in, boarding, baggage handling, and customer servicing on digital customer experiences.
Define and support User Acceptance Testing (UAT), ensuring delivered solutions meet business and customer requirements.
Monitor business and product performance using relevant KPIs and recommend data-driven improvements.
Act as the primary liaison between business and technology teams, ensuring alignment throughout the product delivery lifecycle.

Required Skills