Agent, Room Reservations

Atlantis Resorts; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

F&B privileges

Discounted staff rates

Health insurance

Annual flights home

Life insurance

Incentive program

Job summary

Atlantis Dubai is seeking an Agent, Room Reservations to handle reservations for Atlantis The Palm with accuracy and courtesy. You will be the main information source for guests, replying promptly to inquiries and supporting the team with reports and guest communications.

The role requires prior call centre or front office experience, impeccable presentation, a positive attitude, and fluency in English. Knowledge of Opera systems is essential; Russian, Arabic, Chinese or French language skills

Qualifications

• Experience in a call centre or front office environment.
• Impeccable personal presentation and a positive attitude.
• Fluency in English is a must; Russian, Arabic, Chinese or French is a plus.

Responsibilities

• Take reservations for Atlantis The Palm accurately and promptly.
• Reply to incoming correspondence and assist guests with inquiries.
• Prepare reports and support the reservations team as needed.
• Handle calls, take orders, answer questions, troubleshoot issues and resolve complaints.

Skills

Customer service

Fluent English

Communication

Opera systems

Tools

Opera PMS

Job description

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures and the boldest flavours all come together to transport guests to a World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world‑class dining, bringing together some of the most renowned celebrity chefs and Michelin‑starred restaurants. The resort is also home to unforgettable experiences, from record‑breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo‑Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised and careers truly thrive.

About The Role

Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry and giving a unique guest experience? Are you able to multi‑task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.

As an Agent, Room Reservations you will be responsible for taking reservations for Atlantis The Palm in a proper manner as per the hotel’s policies and procedures. You should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding Atlantis Dubai products or services.

About You

It is essential that you have previous experience in either a call centre, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations or a similar environment.

Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details and possess a passion for customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese or French fluent speakers.

Compensation & Benefits

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED).

• Generous food and beverage privileges
• Exclusive discounted rates at all Kerzner properties worldwide
• Comprehensive health insurance (with dental coverage)
• Annual flights home
• Life insurance
• An incentive program
• A variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility and internal growth opportunities across the Kerzner portfolio – making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.