Agent, Restaurant Reservations

Atlantis Resorts; Dubai; On-site; AED 44,640 - 78,120; Full time

Benefits offered by this job

Food & beverage privileges

Discounted rates at Kerzner properties

Health insurance with dental coverage

Annual flights home

Life insurance

Incentive program

Wellness & social initiatives

Career development

Job summary

Atlantis Dubai is seeking a proactive Agent, Room Reservations to assist guests by phone and email, provide accurate information, and process bookings with care.

You will work in a luxury hospitality environment, using Opera systems, handling inquiries, solving problems, and delivering exceptional guest service. Fluency in English is essential, with Russian, Arabic, Chinese, or French language skills preferred.

Qualifications

• Experience in call center or front desk environments.
• Proficient with Opera property management system.
• Fluent in English; additional languages are preferred.

Responsibilities

• Answer guest inquiries by phone and email and process bookings.
• Provide information, troubleshoot issues, and handle guest complaints.
• Prepare reports and support the reservations team.

Skills

Call center experience

Front office experience

Opera system

English fluency

Russian language

Arabic language

French language

Job description

( 20297 )

About The Role

Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.

As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.

About You

It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

Benefits

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.