Agent, Room Reservations

Kerzner International; Dubai; On-site; AED 56,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Life insurance

Staff discounts at Kerzner properties

Job summary

Atlantis, The Palm in Dubai, part of Kerzner International, is seeking an Agent, Room Reservations to handle reservations by phone and respond to inquiries in a fast-paced luxury-hospitality environment.

The role requires fluency in English, prior call center or front-office experience, and proficiency with Opera; a competitive, tax-free salary is offered along with health insurance, annual flights home, life insurance and generous staff discounts.

Qualifications

• Experience in customer-facing roles (front desk, call center or guest relations).
• Strong communication skills and attention to detail.
• Proficiency with Opera or similar hotel PMS is preferred.

Responsibilities

• Take reservations for Atlantis The Palm by phone and respond to guest inquiries promptly.
• Provide information, troubleshoot issues, and assist with guest needs and reports.
• Support team with reports and communicate effectively with other hotel departments.

Skills

Customer service

Call center

Multitasking

English fluency

Tools

Opera PMS

Job description

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.

As an Agent, Room Reservations you will be responsible for taking reservations for Atlantis The Palm in a proper manner as per the hotel’s policies and procedures. You should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.

About You

It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must.Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.