Agent Imperial Services

Atlantis Resorts; Dubai; On-site; AED 56,000 - 100,000; Full time

Benefits offered by this job

Health insurance (with dental coverage

Annual flights home

Food & beverage privileges

Exclusive staff discounts at Kerzner/B

Colleague wellness programs

Job summary

Atlantis Resorts in Dubai seeks a personable Receptionist to join the Imperial Services team at Atlantis, The Palm. You will deliver a first‑class guest experience, handle check‑ins/outs, and respond to guest requests with a courteous, attentive approach.

With strong communication and multitasking skills, you will work closely with F&B colleagues to ensure sanitation and service standards are met across the resort. A1 year of relevant hotel experience is preferred for a successful application.

Qualifications

• 1 year experience in a similar role, international hotel experience preferred.
• Excellent communication skills and a polished, professional appearance.
• Able to handle multiple guest requests with discretion and efficiency.

Responsibilities

• Provide efficient reception service and guest information.
• Ensure smooth check-ins and check-outs for Imperial Club members.
• Process cashiering transactions promptly and accurately.
• Collaborate with F&B teams to maintain sanitation and service standards.
• Assist guests throughout their stay and uphold luxury service levels.

Skills

Communication skills

Team player

Guest service focus

Multitasking

Job description

Job Description:

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world‑class dining, bringing together some of the most renowned celebrity chefs and Michelin‑starred restaurants. The resort is also home to unforgettable experiences, from record‑breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

We are on the lookout for a talented and motivated individual to join our Imperial Services team. If you are enthusiastic, with an impeccable personal grooming, and a clear passion for customer service to deliver a first‑class experience, we’d like to hear from you!

In this role you will provide an efficient reception service to all guests, offering information and giving their full attention to all guest’s special requirements, needs and requests. Ensuring all check‑ins and check‑outs from the Imperial Club run smoothly and that all cashiering transactions are processed promptly and correctly. Providing all resort service standards, offering personalised service by always assisting the guests with their requests throughout their stay. You will be working closely with the F&B service team, making sure that sanitation and safety standards are always followed and maintained. It is also essential that you have full knowledge of the Imperial Services offerings and benefits.

About You

The ideal candidate will have 1‑year experience in a similar role with a proven track record of working in an international hotel. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with a diverse set of clienteles.

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio – making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.