Assistant Manager, Guest Relations

Kerzner International; Dubai; On-site; AED 350,000 - 500,000; Full time

Benefits offered by this job

Health insurance (comprehensive)

Annual flights home

Exclusive discounted rates at Kerzner/

Job summary

Kerzner International, Atlantis, The Palm, Dubai, seeks an Assistant Manager, Guest Relations to lead the Guest Relations and Concierge functions. You will ensure exceptional, personalized experiences, oversee VIP and high-profile guest handling, and drive service recovery while maintaining luxury standards.

The role requires strong leadership, organizational and communication skills, plus deep knowledge of local concierge services to enhance guest satisfaction and achieve revenue and reputation

Qualifications

• Experience in 5-star ultra-luxury hospitality.
• Proven leadership and supervisory skills.
• Strong organizational and communication abilities.
• Knowledge of local Dubai area and concierge-level services.

Responsibilities

• Oversee daily operation of Guest Relations and Concierge.
• Lead a high-performing team to maintain luxury standards.
• Manage VIP and high-profile guests and special occasions.
• Collaborate with hotel departments to exceed guest expectations.

Skills

Leadership

VIP Concierge

Guest Relations

Concierge Services

Team Management

Local Knowledge

Education

Bachelor’s degree in Hospitality

Job description

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

The Assistant Manager, Guest Relations at Atlantis The Palm is responsible for the overall leadership and daily operation of the Guest Relations and Concierge functions, ensuring exceptional, personalized, and seamless experiences for all guests. The role provides strong operational leadership across guest engagement, concierge services, VIP and high-profile guest management, special occasions, service recovery, and guest satisfaction. The Assistant Manager, Guest Relations is responsible for developing a high-performing team, maintaining luxury service standards, and ensuring effective collaboration across all hotel departments to consistently exceed guest expectations.

About You

Ideal candidate for this role has consistent experience in 5 star ultra luxury hospitality, especially in VIP or butler services, strong leadership and supervisory skills and proficiency in local knowledge and concierge-level services. We are on a lookout for a candidate with strong organizational and administrative skills, team player and excellent interpersonal and communication abilities.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.