Agent, Imperial Services

Kerzner International; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Discounted rates at Kerzner properties

Life insurance

Job summary

Kerzner International’s Atlantis, The Palm in Dubai is seeking a motivated receptionist to deliver first-class guest service. You will handle check-ins/check-outs, assist guests with requests, and work closely with the F&B team to ensure flawless service throughout each stay.

The ideal candidate has 1 year of similar-role experience, excellent communication, and thrives in a fast-paced, international hotel setting. Comprehensive benefits are offered, including health insurance and annual flights.

Qualifications

• 1 year of experience in a similar role.
• Experience in an international hotel environment.
• Excellent communication skills.

Responsibilities

• Provide efficient reception service to all guests and assist with special requests.
• Ensure smooth check-ins and check-outs and handle cashiering transactions.
• Collaborate with the F&B team and uphold sanitation and safety standards.
• Maintain knowledge of Imperial Services offerings and benefits to guests.

Skills

Communication skills

Team player

Multitasking

Job description

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

We are on the lookout for a talented and motivated individual to join our Imperial Services team. If you are enthusiastic, with an impeccable personal grooming, and a clear passion for customer service to deliver a first-class experience, we’d like to hear from you!

In this role you will provide an efficient reception service to all guests, offering information and giving their full attention to all guest’s special requirements, needs and requests. Ensuring all check-ins and check-outs from the Imperial Club run smoothly and that all cashiering transactions are processed promptly and correctly. Providing all resort service standards, offering personalized service by always assisting the guests with their requests throughout their stay. You will be working closely with the F&B service team, making sure that sanitation and safety standards are always followed and maintained. It is also essential that you have full knowledge of the Imperial Services offerings and benefits.

About You

The ideal candidate will have 1-year experience in a similar role with a proven track record of working in an international hotel. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with a diverse set of clienteles.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.