Front Office Agent, Atlantis The Palm

Jobsatdubai; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Atlantis Dubai is seeking a Front Office Agent for Atlantis The Palm to deliver exceptional guest service and manage check-in/check-out with precision. You will handle cashiering transactions and respond to guest requests with warmth and efficiency.

Ideal candidates will have a bachelor’s degree in Hospitality Management or equivalent Front Office experience, with 2+ years in luxury properties. Familiarity with Opera or similar systems is preferred; multilingual abilities are advantageous.

Qualifications

• Bachelor’s degree in Hospitality Management or Front Office experience with a minimum of 2 years in a similar role.
• Familiar with Opera or similar hotel reservations system.
• Demonstrates true passion for service delivery and excellent communication skills.

Responsibilities

• Ensure smooth check-ins and check-outs and accurate cashiering transactions, day and night.
• Provide information and efficient solutions to guests and attend to special requests.
• Deliver personalized service throughout the guest stay and assist with requests as needed.

Skills

Customer service

Attention to detail

Communication skills

Multilingual advantageous

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

Front Office Agent, Atlantis The Palm

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests’ special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.

About You

If you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.