Aftersales Systems Lead — Pricing & Data

Al-Futtaim; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a qualified professional to provide first-line systems support for service teams across all branches, resolving issues within 48 hours and ensuring smooth invoice and pricing processes.

The role requires hands-on ERP experience—ideally SAP—in an automotive environment, plus strong skills in Excel, data management, and pricing/package governance to accelerate operations and maintain data integrity.

Qualifications

• Graduate or diploma holder; automotive background preferred.
• Minimum 5 years' experience in a comparable systems support, master data or pricing role.
• Automotive aftersales experience essential.
• Hands-on ERP experience, ideally SAP in an automotive environment.

Responsibilities

• Act as first-line systems support for service teams across all branches and resolve system-related issues within 48 hours.
• Partner with Aftersales Finance and IT to investigate issues and drive resolutions within agreed timelines.
• Create and maintain pre-delivery inspection packages and align pricing with approved menus.
• Set up and maintain the system for dealer-installed accessories across required models.

Skills

Aftersales systems expertise

Pricing and package management

Advanced Excel and data management

Structured problem solving

Education

Graduate or diploma holder

Tools

SAP

Excel

PowerPoint

Job description

Al Futtaim Private Company (LLC) is seeking a qualified professional to provide first-line systems support for service teams across all branches, resolving issues within 48 hours and ensuring smooth invoice and pricing processes.

The role requires hands-on ERP experience—ideally SAP—in an automotive environment, plus strong skills in Excel, data management, and pricing/package governance to accelerate operations and maintain data integrity.