Aftersales Systems Support (MIS) Supervisor | Al-Futtaim Automotive |

Al Futtaim Private Company (LLC); United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a qualified professional to provide first-line systems support for service teams across all branches, resolving issues within 48 hours and ensuring smooth invoice and pricing processes.

The role requires hands-on ERP experience—ideally SAP—in an automotive environment, plus strong skills in Excel, data management, and pricing/package governance to accelerate operations and maintain data integrity.

Qualifications

• Graduate or diploma holder; automotive background preferred.
• Minimum 5 years' experience in a comparable systems support, master data or pricing role.
• Automotive aftersales experience essential.
• Hands-on ERP experience, ideally SAP in an automotive environment.

Responsibilities

• Act as first-line systems support for service teams across all branches and resolve system-related issues within 48 hours.
• Partner with Aftersales Finance and IT to investigate issues and drive resolutions within agreed timelines.
• Create and maintain pre-delivery inspection packages and align pricing with approved menus.
• Set up and maintain the system for dealer-installed accessories across required models.

Skills

Aftersales systems expertise

Pricing and package management

Advanced Excel and data management

Structured problem solving

Education

Graduate or diploma holder

Tools

SAP

Excel

PowerPoint

Job description

Act as first-line systems support for service teams across all branches answering queries and resolving system-related issues within 48 hours Resolve front-line blockers same day including invoice reversals mileage corrections discount applications package amendments and time-clocking issues directly reducing work in progress and accelerating invoicing

Partner with Aftersales Finance and IT counterparts to investigate issues gather information and drive resolutions through to close within agreed timelines Create and maintain pre-delivery inspection packages resolving any issues arising from package creation Build and upload retail service packages for new models ensuring every package is fully aligned to approved menu pricing with 100 accuracy Set up and maintain the system for dealer-installed accessories including package creation modification and extension across required models Support campaign rollouts end to end uploading packages and managing the system throughout the campaign timeline Upload service advisor shift patterns and technician work schedules so appointment booking and time clocking run smoothly Maintain master data on backend system tables to keep integrations stable and reporting accurate Review existing processes and recommend improvements that make operations simpler and faster for front-line teams

Required Skills to be Successful

• Aftersales systems expertise — hands-on experience supporting or administering an automotive ERP environment, ideally SAP, in a live aftersales setting.
• Pricing and package management — proven background as a pricing analyst or pricing assistant, with the ability to build and maintain pricing structures accurately and at pace.
• Advanced Excel and data management — confident working with large data sets, running quality checks and maintaining data integrity.
• Structured problem solving — able to diagnose an issue quickly, decide what can be fixed now and what needs escalating, and see it through to resolution.

What Qualifies You for the Role

• Graduate or diploma holder; an automotive background is preferred.
• Minimum 5 years' experience in a comparable systems support, master data or pricing role.
• Automotive aftersales experience is essential.
• A pricing analyst or pricing assistant background is essential.
• Hands-on ERP experience, ideally with SAP in an automotive environment.
• Strong Microsoft Office skills, with advanced capability in Excel and solid PowerPoint.
• Demonstrable experience in data warehousing, data management and data quality control.
• Excellent written and spoken communication, with the interpersonal skills to support colleagues at every level of a branch network.
• A customer-focused approach, strong time management and a genuine team-first mindset.