MIS Supervisor - Automotive Aftersales Systems

AlFuttaim; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Al-Futtaim Automotive is seeking a MIS Supervisor for automotive aftersales systems in Dubai. You will provide frontline SAP IS AUTO support to service staff across branches and ensure system reliability for daily operations.

The role requires 5 years of relevant experience, including mandatory automotive aftersales and pricing analysis. You will manage master data, PDI and DIO configurations, and coordinate with Aftersales, Finance and EIT to resolve issues.

Qualifications

• Graduate qualification or diploma.
• Automotive aftersales experience mandatory.
• 5 years of relevant experience.
• Experience with SAP IS AUTO.
• Pricing Analyst or Pricing Assistant experience mandatory.
• Strong Excel skills.

Responsibilities

• Provide frontline SAP Systems support to service personnel across branches.
• Respond to user inquiries and investigate issues affecting daily aftersales operations.
• Resolve system-related issues within the required 48-hour timeframe.
• Coordinate with Aftersales, Finance and EIT departments to address issues requiring cross-functional support.
• Investigate SAP-related operational problems and identify appropriate solutions.
• Support the accurate functioning of systems used by service advisors and workshop personnel.
• Follow up on outstanding system issues to minimize disruption to branch operations.
• Maintain effective communication with relevant teams throughout the issue-resolution process.
• Maintain accurate and up-to-date master data required for automotive aftersales activities.
• Manage relevant SAP backend tables to support system integration and operational accuracy.
• Review data records and identify inconsistencies affecting service operations.
• Conduct data quality checks to maintain reliable system information.
• Support the creation, modification and maintenance of system data used in service processes.
• Coordinate required data updates with relevant business and technical stakeholders.

Skills

Pricing analysis

Data analysis

Analytical thinking

Communication skills

Process improvements

Education

Graduate qualification or diploma

Tools

SAP IS AUTO

Microsoft Excel

ERP systems

Job description

MIS Supervisor - Automotive Aftersales Systems Job Snapshot - Role: MIS Supervisor - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Systems Support - Experience: 5 years of relevant experience, including mandatory automotive aftersales and pricing analysis experience - Job Type: Full Time - Work Arrangement: On-site

Job Details

• - Country: United Arab Emirates
• - City: Dubai
• - Industry: Automotive
• - Function: Systems Support
• - Salary: Not disclosed
• - Gender: No Preference
• - Candidate Nationality: Not specified
• - Job Type: Full Time
• - Work Arrangement: On-site

Key Responsibilities

SAP Systems Support and Issue Resolution

• - Provide frontline systems support to service personnel across all branches.
• - Respond to user enquiries and investigate issues affecting daily aftersales operations.
• - Resolve system-related issues within the required 48-hour timeframe.
• - Coordinate with Aftersales, Finance and EIT departments to address issues requiring cross-functional support.
• - Investigate SAP-related operational problems and identify appropriate solutions.
• - Support the accurate functioning of systems used by service advisors and workshop personnel.
• - Follow up on outstanding system issues to minimize disruption to branch operations.
• - Maintain effective communication with relevant teams throughout the issue-resolution process.

Master Data and SAP Backend Management

• - Maintain accurate and up-to-date master data required for automotive aftersales activities.
• - Manage relevant SAP backend tables to support system integration and operational accuracy.
• - Review data records and identify inconsistencies affecting service operations.
• - Conduct data quality checks to maintain reliable system information.
• - Support the creation, modification and maintenance of system data used in service processes.
• - Coordinate required data updates with relevant business and technical stakeholders.
• - Identify opportunities to improve data management practices and operational efficiency.
• - Support consistent system functionality through accurate master data maintenance.

Pre-Delivery Inspection Package Management

• - Create and maintain Pre-Delivery Inspection (PDI) packages within the relevant systems.
• - Investigate and resolve system issues associated with PDI package configurations.
• - Ensure PDI packages remain aligned with approved menu pricing.
• - Coordinate package updates and corrections when required.
• - Verify the accuracy of package information to support service operations.
• - Work with relevant departments to address discrepancies affecting PDI package availability or pricing.

Dealer Installed Options and Accessories Management

• - Prepare and maintain system packages for Dealer Installed Options (DIO) accessories.
• - Create new accessory packages according to operational requirements.
• - Modify existing packages to reflect approved changes.
• - Extend accessory package availability to required vehicle models.
• - Maintain accurate package configurations and associated system information.
• - Coordinate with relevant teams to resolve accessory package issues.
• - Support the effective use of accessory packages within aftersales operations.

Service Campaign Systems Support

• - Support service campaign rollouts through timely system preparation.
• - Upload relevant service packages required for campaign implementation.
• - Maintain campaign-related package information throughout the campaign period.
• - Coordinate system updates and modifications when required.
• - Work with relevant stakeholders to resolve package or system issues affecting campaign execution.
• - Ensure campaign-related information remains accurate and available to service teams.
• - Support smooth campaign operations through effective systems management.

Service Advisor and Technician Scheduling

• - Upload Service Advisor shifts into the relevant systems.
• - Maintain technicians ' work schedules to support workshop operations.
• - Ensure scheduling information is available for appointment booking.
• - Support accurate time-clocking processes through appropriate schedule updates.
• - Coordinate with relevant teams to address scheduling discrepancies.
• - Maintain accurate employee scheduling information within operational systems.
• - Support efficient appointment management and workshop coordination.

Work-in-Progress and Discount Issue Resolution

• - Investigate and resolve Work-in-Progress (WIP) system issues.
• - Support the resolution of special discount-related system problems.
• - Coordinate with relevant departments to address pricing and transaction discrepancies.
• - Maintain accuracy in system records affecting aftersales activities.
• - Identify recurring operational issues and support appropriate corrective actions.
• - Ensure system updates are consistent with relevant business requirements and approved pricing information.

Process Improvement and Operational Efficiency

• - Review existing systems processes to identify opportunities for improvement.
• - Evaluate recurring system issues and their impact on aftersales operations.
• - Recommend practical improvements to data management and operational workflows.
• - Support more efficient coordination between branch service teams and support departments.
• - Maintain accurate system information to reduce operational delays and avoidable errors.
• - Contribute to improved service efficiency and revenue support through effective package and pricing management.
• - Promote consistent data quality and reliable system performance across supported operations.

Required Qualifications and Experience

• - Graduate qualification or diploma.
• - Automotive-related educational or professional experience is preferred.
• - 5 years of experience in a relevant position.
• - Previous experience in a Pricing Analyst or Pricing Assistant role is mandatory.
• - Automotive aftersales experience is mandatory.
• - Experience working with enterprise resource planning systems, specifically SAP IS AUTO.
• - Practical experience supporting system operations and resolving user-related issues.
• - Knowledge of master data management, data warehousing and data quality checks.
• - Experience maintaining pricing information, service packages or related system configurations.
• - Strong working knowledge of Microsoft Office applications, particularly Microsoft Excel.

Required Skills and Competencies

• - Strong knowledge of SAP IS AUTO and automotive aftersales systems.
• - Ability to investigate and resolve operational system issues efficiently.
• - Proficiency in Microsoft Excel and other Microsoft Office applications.
• - Understanding of data warehousing and master data management.
• - Ability to conduct data quality checks and maintain accurate system records.
• - Knowledge of pricing-related system processes and package maintenance.
• - Strong analytical and problem-solving abilities.
• - Excellent communication and interpersonal skills.
• - Ability to coordinate effectively with Aftersales, Finance and EIT teams.
• - Strong organizational skills and attention to detail.
• - Ability to manage multiple user requests and operational priorities.
• - Customer-focused approach to supporting frontline service personnel.
• - Ability to identify process inefficiencies and contribute to practical improvements.
• - Commitment to maintaining system accuracy and supporting reliable aftersales operations.

Team and Working Environment

The MIS Supervisor supports the Aftersales department by maintaining the systems and data required for effective branch service operations. The position involves regular interaction with frontline service personnel, Aftersales teams, Finance and EIT to resolve system issues and maintain operational continuity. The role requires a responsive and organized approach to user support, accurate data maintenance and coordination of system-related activities across multiple branches.

Candidate Profile

Al-Futtaim Automotive is looking for a systems-oriented professional with practical automotive aftersales experience and a strong background in pricing-related activities. The ideal candidate will be comfortable working with SAP IS AUTO, managing service package information, maintaining master data and troubleshooting issues affecting frontline service operations. The successful candidate should demonstrate strong Microsoft Excel capabilities, data accuracy, analytical thinking and the ability to resolve operational system issues within defined timelines. Experience coordinating with technical and business departments will be important for maintaining effective systems support and improving aftersales process efficiency.

About Al-Futtaim Automotive

Al-Futtaim Automotive is part of Al-Futtaim Group, a diversified regional business with operations across automotive, financial services, real estate, retail and healthcare. The automotive business provides mobility products and services, including vehicle sales, servicing, maintenance and aftersales support. Its aftersales operations rely on effective coordination between service personnel, workshop teams and business support functions to maintain customer satisfaction and operational efficiency.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group employs more than 40,000 people and represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Its operations span automotive, financial services, real estate, retail and healthcare. Al-Futtaim focuses on digital innovation, sustainable business growth and strategic partnerships to create long-term value for customers, communities and business partners.