Systems Support Supervisor - Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Al-Futtaim Automotive is seeking a Systems Support Supervisor to own ERP system support and master-data administration for Aftersales Distribution Operations in Dubai. You will resolve incidents quickly, support service teams, and coordinate with Finance and IT to ensure accurate invoicing and pricing consistency.

The role emphasizes SAP expertise, ERP configurations, and data-quality controls across nationwide branches, with opportunities to optimize service processes and drive workshop

Qualifications

• Graduate or diploma holder, preferably with an automotive background.
• At least five years of experience in systems support, master data, pricing or a comparable role.
• Previous automotive aftersales experience is essential.
• Hands-on ERP support experience in an operational environment.
• Strong SAP experience in automotive sales or aftersales preferred.
• Advanced Microsoft Excel capability and solid PowerPoint skills.
• Experience with data warehousing, data management and quality-control procedures.

Responsibilities

• Provide first-line system assistance to service teams across the national branch network.
• Investigate reported system incidents and complete standard resolutions within 48 hours.
• Prioritize urgent operational blockers and resolve them on the same working day where possible.
• Process invoice reversals, mileage corrections, discount applications and package amendments.
• Troubleshoot technician time-clocking and appointment-booking issues.
• Work with Aftersales, Finance and IT teams to resolve complex incidents within agreed timelines.
• Create and maintain pre-delivery inspection packages within the ERP environment.
• Configure retail service packages for newly introduced vehicle models.
• Validate service-package pricing against approved menu-price structures before release.
• Create, modify and extend dealer-installed accessory packages across applicable models.
• Configure system packages for promotional campaigns and maintain them throughout each campaign.
• Upload Service Advisor shifts and technician work schedules.
• Maintain backend master-data tables supporting integrations and operational reporting.
• Run data-quality checks and correct inaccurate, missing or inconsistent records.
• Identify repeated support issues and investigate their underlying process causes.
• Recommend practical system or workflow improvements for service advisors and workshop teams.

Skills

Automotive ERP support

SAP

Aftersales system administration

Incident resolution

Master-data maintenance

Pricing configuration

Excel

PowerPoint

Data warehousing

Data quality control

Invoice troubleshooting

Service scheduling

Time-clock systems

Root-cause analysis

Process improvement

Cross-functional escalation

Education

Automotive background education

Tools

ERP system

Job description

Job Snapshot

• Role: Systems Support Supervisor - Automotive Aftersales
• Location: Dubai, United Arab Emirates
• Industry: Automotive
• Function: Help Desk / Technical Support
• Experience: 5 years
• Job Type: Full-time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Help Desk / Technical Support
• Salary: AED 12000-18000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. ERP support salary benchmark: https://jobxdubai.com/salaries-2026/erp-support-analyst-technology-enterprise-applications-salary-dubai-2026
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time
• Job Requisition ID: 180782

Role Context

Reporting to the National Aftersales Manager, this individual-contributor position owns systems support and master-data administration for Aftersales Distribution Operations. Fast and accurate issue resolution helps branches complete bookings, technician time entries and customer invoicing without unnecessary delays or work-in-progress accumulation.

Key Responsibilities

• Provide first-line system assistance to service teams across the national branch network.
• Investigate reported system incidents and complete standard resolutions within 48 hours.
• Prioritize urgent operational blockers and resolve them on the same working day where possible.
• Process invoice reversals, mileage corrections, discount applications and package amendments.
• Troubleshoot technician time-clocking and appointment-booking issues.
• Work with Aftersales, Finance and IT teams to resolve complex incidents within agreed timelines.
• Create and maintain pre-delivery inspection packages within the ERP environment.
• Configure retail service packages for newly introduced vehicle models.
• Validate service-package pricing against approved menu-price structures before release.
• Create, modify and extend dealer-installed accessory packages across applicable models.
• Configure system packages for promotional campaigns and maintain them throughout each campaign.
• Upload Service Advisor shifts and technician work schedules.
• Maintain backend master-data tables supporting integrations and operational reporting.
• Run data-quality checks and correct inaccurate, missing or inconsistent records.
• Identify repeated support issues and investigate their underlying process causes.
• Recommend practical system or workflow improvements for service advisors and workshop teams.

Ideal Profile

• Graduate or diploma holder, preferably with an automotive-related background.
• At least five years of experience in systems support, master data, pricing or a comparable role.
• Previous automotive aftersales experience is essential.
• Practical background as a pricing analyst or pricing assistant is essential.
• Hands-on experience supporting an ERP platform in an operational environment.
• SAP experience within automotive sales or aftersales is strongly preferred.
• Advanced Microsoft Excel capability and solid PowerPoint skills.
• Experience with data warehousing, data management and quality-control procedures.
• Ability to distinguish between an immediate operational fix and an issue requiring escalation.
• Strong written and verbal communication across technical and non-technical teams.
• Customer-focused approach when supporting service advisors, workshop employees and branch managers.
• Effective time management with the discipline to follow incidents through to closure.

Skills Set

• Automotive ERP support
• SAP
• Aftersales system administration
• Service-desk incident resolution
• Master-data maintenance
• Pricing package configuration
• Advanced Microsoft Excel
• Microsoft PowerPoint
• Data warehousing
• Data-quality control
• Invoice and job-card troubleshooting
• Service scheduling support
• Technician time-clocking systems
• Root-cause analysis
• Process improvement
• Cross-functional issue escalation

Why Join Us

This position has a direct operational impact across the automotive service network, influencing workshop productivity, billing speed, pricing accuracy and customer delivery. It provides valuable development across SAP support, automotive master data, pricing operations and business-process improvement while offering access to wider systems, commercial or aftersales career paths.

About the Company

Al-Futtaim Automotive operates in 10 countries across the Middle East, Asia and Africa. Its activities cover distribution, manufacturing, leasing and aftersales for major brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. The division employs approximately 9000 people across its mobility and automotive-service operations.