Aftersales Manager | Al-Futtaim Automotive | UAE

Al-Futtaim; Dubai; On-site; AED 540,000 - 900,000; Full time

Benefits offered by this job

Career progression

Healthcare benefits

Job summary

Al-Futtaim in Dubai, UAE, is seeking an experienced Aftersales Manager to lead our automotive aftersales operations. You will drive revenue, profitability, and customer satisfaction across multiple service centers, guiding a large team and collaborating with workshop, parts, HR, and finance to achieve ambitious targets.

The role requires a strong background in dealership aftersales, hands-on leadership, and a proven track record of improving service performance and customer experiences in a

Qualifications

• Bachelor's degree in Engineering, preferably Automotive, or Business Management.
• Minimum 10 years of overall experience within automotive dealerships.
• At least 5 years of automotive aftersales experience at managerial level.
• Proven leadership and team development experience.
• Strong commercial awareness and customer-focused mindset.

Responsibilities

• Lead overall aftersales operations and drive revenue, gross margin, and service metrics.
• Manage branch P&L, forecasting, cost control, and profitability.
• Optimize workshop capacity, productivity and resource utilization.
• Drive customer experience improvements through NPS and service quality.
• Ensure compliance with SOPs, HSSE requirements and regulations.
• Lead, coach and develop the aftersales team and succession planning.
• Collaborate with workshop, parts, HR, finance, marketing and stakeholders to improve branch performance.

Skills

Aftersales management

Leadership

P&L management

ERP systems

Stakeholder management

Customer experience

Education

Engineering degree

Business management degree

Tools

ERP systems

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

We are currently building a strong pool of talent for future Aftersales Manager opportunities across the UAE.

This is an exciting opportunity for experienced automotive aftersales leaders who can drive service centre performance, profitability, operational excellence, and an exceptional customer experience. The role will lead overall aftersales operations, ensuring achievement of revenue, gross margin, NPS, and branch P&L targets while building a high-performing team.

What You Will Do

• Lead overall aftersales operations and drive achievement of revenue, gross margin, sold hours, recovery rate, and other key performance targets.
• Manage branch P&L and ensure effective forecasting, cost control, and profitability.
• Optimize workshop capacity, productivity, efficiency, and resource utilization.
• Drive customer experience improvements through NPS, customer feedback, service quality, and operational improvement initiatives.
• Ensure compliance with SOPs, HSSE requirements, government regulations, and operational standards.
• Lead, coach, develop, and performance-manage the aftersales team while supporting talent development and succession.
• Collaborate closely with workshop, parts, HR, finance, marketing, customer relations, and other key stakeholders to improve overall branch performance.

Required Skills To Be Successful

• Strong knowledge of automotive dealership and distributor aftersales operations.
• Proven ability to manage business performance, revenue, gross margin, and branch P&L.
• Strong leadership, coaching, and people-development capability.
• Strategic problem-solving and decision-making skills.
• Good understanding of ERP systems and operational reporting.
• Ability to lead change and continuously improve operational efficiency.
• Strong stakeholder management and customer-focused mindset

About The Team

You will work within a fast-paced automotive aftersales environment, collaborating with workshop management, service advisors, technicians, parts teams, support functions, senior management, and other key stakeholders. The role also carries responsibility for leading and developing a sizeable operational team while ensuring the service centre is effectively resourced.

What Equips You For The Role

• Bachelor's degree in Engineering, preferably Automotive, Business Management, or equivalent.
• Minimum 10 years of overall experience within automotive dealerships.
• At least 5 years of automotive aftersales experience at managerial level.
• Demonstrated experience leading teams and managing automotive aftersales operations.
• Strong commercial awareness combined with a focus on customer experience, operational excellence, and continuous improvement.