Retention Executive - Aftersales Marketing

AlFuttaim; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Opportunity to work with leading automotive brands

Career growth within a large and diversified organization

Involvement in innovative customer engagement and loyalty initiatives

Job summary

AlFuttaim is looking for a Retention Executive - Aftersales Marketing to join their team in Dubai, UAE. This role involves enhancing customer retention strategies and aftersales experience through developing retention products and analyzing market insights.

Candidates should possess at least 2 years of relevant experience, a Bachelor's degree in Marketing or Business Management, and strong analytical skills. Enjoy a career path in a dynamic environment that promotes innovation in customer engagement.

Qualifications

• Minimum 2 years of experience in marketing, product management, or customer retention roles.
• Strong analytical thinking with ability to interpret data and generate insights.
• Effective communication and interpersonal skills for stakeholder engagement.
• Ability to manage multiple projects in a dynamic environment.
• Proactive mindset with focus on continuous improvement.

Responsibilities

• Publish performance dashboards tracking retention products across brands and branches.
• Conduct market research and gather customer insights to support product development.
• Develop and implement marketing plans for retention products in coordination with marketing teams.
• Perform site visits to identify improvement opportunities in customer retention processes.
• Prepare feasibility studies for new retention initiatives and service offerings.
• Present proposals and roadmaps to stakeholders with clear implementation strategies.
• Design operational, financial, and training processes for product rollout.
• Support management of common retention products across multiple brands.
• Collaborate with cross-functional teams to improve customer experience and retention outcomes.

Skills

Data analysis and dashboard reporting

Customer retention strategies and lifecycle management

Market research and feasibility analysis

Process design and operational planning

Microsoft Office including Excel and PowerPoint

Stakeholder communication and presentation skills

Education

Bachelor's degree in Marketing, Business Management, or a related field

Job description

Job Snapshot

• Role: Retention Executive - Aftersales Marketing
• Location: Dubai, UAE
• Industry: Automotive
• Function: Marketing
• Experience: 2 years
• Job Type: Full-time Position

Retention Executive - Aftersales Marketing role in Dubai, UAE within the Automotive industry is a growth-focused opportunity designed to enhance customer retention strategies and aftersales experience. This hiring role centers on developing retention products, analyzing market insights, and improving customer engagement across multiple automotive brands.

Job Details

• Country: UAE
• City: Dubai
• Industry: Automotive
• Function: Marketing
• Salary: 8,000-12,000
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Context

This role contributes to strengthening customer loyalty and aftersales performance by supporting the development and execution of retention products. It ensures operational alignment, data-driven decision making, and consistent customer experience improvement across automotive service operations.

Key Responsibilities

• Publish performance dashboards tracking retention products across brands and branches.
• Conduct market research and gather customer insights to support product development.
• Develop and implement marketing plans for retention products in coordination with marketing teams.
• Perform site visits to identify improvement opportunities in customer retention processes.
• Prepare feasibility studies for new retention initiatives and service offerings.
• Present proposals and roadmaps to stakeholders with clear implementation strategies.
• Design operational, financial, and training processes for product rollout.
• Support management of common retention products across multiple brands.
• Collaborate with cross-functional teams to improve customer experience and retention outcomes.

Ideal Profile

• Bachelor's degree in Marketing, Business Management, or a related field.
• Minimum 2 years of experience in marketing, product management, or customer retention roles.
• Strong analytical thinking with ability to interpret data and generate insights.
• Effective communication and interpersonal skills for stakeholder engagement.
• Ability to manage multiple projects in a dynamic environment.
• Proactive mindset with focus on continuous improvement.

Skills Set

• Data analysis and dashboard reporting.
• Customer retention strategies and lifecycle management.
• Market research and feasibility analysis.
• Process design and operational planning.
• Microsoft Office including Excel and PowerPoint.
• Stakeholder communication and presentation skills.

Why Join Us

• Opportunity to work with leading automotive brands in a dynamic aftersales environment.
• Exposure to customer experience transformation and retention strategy development.
• Career growth within a large and diversified automotive organization.
• Collaborative and performance-driven team culture.
• Involvement in innovative customer engagement and loyalty initiatives.

About the Company

Al Futtaim Automotive is a major division of Al Futtaim Group, representing globally recognized automotive brands across the Middle East and beyond. With a strong focus on innovation, customer satisfaction, and mobility solutions, the company continues to deliver high-quality products and services across its extensive network.