Senior Aftersales Performance Lead

Al Futtaim Private Company LLC; Dubai; On-site; AED 279,000 - 390,600; Full time

Job summary

Al-Futtaim Motors in the UAE is seeking an Aftersales Performance Manager to enhance operational excellence. This dynamic role involves leading aftersales operations, developing business plans, and driving revenue growth while ensuring a customer-centric approach.

The ideal candidate will have 8–12 years in Automotive Aftersales and a robust background in customer journey management. Join us to elevate our service standards in the competitive automotive market.

Qualifications

• 8–12 years of experience in Automotive Aftersales, including managerial experience.
• Proficiency in omnichannel customer experience mapping and CRM.
• Experience in business transformation through data analytics and BI tools.

Responsibilities

• Lead and optimize aftersales operations for net sales and profits.
• Develop and execute business plans aligned with company strategies.
• Enhance service processes and customer journey for a better experience.

Skills

Automotive Aftersales expertise

Leadership

Data Analytics proficiency

Customer journey management

Communication skills

Education

BA in Mechanical, Electrical, or Automotive Engineering

Tools

SAP

Power BI

Tableau

Job description

Al-Futtaim Motors in the UAE is seeking an Aftersales Performance Manager to enhance operational excellence. This dynamic role involves leading aftersales operations, developing business plans, and driving revenue growth while ensuring a customer-centric approach.

The ideal candidate will have 8–12 years in Automotive Aftersales and a robust background in customer journey management. Join us to elevate our service standards in the competitive automotive market.