Aftersales Retention Executive - Automotive

AlFuttaim; Dubai; On-site; AED 167,400 - 245,520; Full time

Job summary

AlFuttaim is looking for an Aftersales Retention Executive to boost customer loyalty within their automotive sector in Dubai. This role focuses on customer retention product development and data analytics.

The ideal candidate should have at least 5 years of experience in automotive dealership operations and a Bachelor's degree in relevant fields. Joining AlFuttaim presents a unique opportunity to enhance customer engagement with leading automotive brands.

Qualifications

• Minimum 5 years of experience in automotive dealership operations, service management, marketing, business development, or customer retention.
• Strong understanding of aftersales operations and dealership service workflows.
• Experience preparing market research, feasibility studies, marketing briefs, and KPI dashboards.

Responsibilities

• Publish and improve dashboards tracking retention product performance.
• Conduct market intelligence activities to understand competitor pricing and customer behavior.
• Work closely with marketing teams to develop retention campaigns.

Skills

Aftersales retention

Automotive dealership operations

Customer loyalty

Retention product development

Market intelligence

Competitor analysis

Pricing analysis

Customer insights

Retention marketing

Marketing briefs

Business development

KPI dashboards

Feasibility studies

Stakeholder presentations

Product performance tracking

Branch performance analysis

Site visit reporting

Process documentation

Change management

Training coordination

Road map development

Automotive service operations

Data analytics

Market research

Project planning

Customer experience improvement

Cross-functional coordination

Education

Bachelor's degree in Marketing, Business Management, Business Administration, or equivalent

Job description

Job Snapshot

Aftersales Retention Executive - Automotive

Location: Dubai, United Arab Emirates

Industry: Automotive

Function: Marketing Management

Experience: Minimum 5 years in automotive dealership operations, service management, marketing, or business development

Job Type: Full-time Position

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Automotive

Function: Marketing Management

Salary: 15000-22000 (Estimated salary range based on similar jobs in the city; please confirm the final offer with the employer)

Gender: Any

Candidate Nationality: Any

Context

The Aftersales Retention Executive - Automotive will help improve customer loyalty and repeat service engagement by developing, monitoring, and enhancing aftersales retention products. The role connects data analytics, customer insight, dealership operations, marketing coordination, and stakeholder presentations to support measurable improvements in retention performance. By identifying market gaps, tracking product results, and preparing practical implementation road maps, the position contributes directly to stronger aftersales revenue, improved customer experience, and consistent brand standards in Dubai's automotive sector.

Key Responsibilities

• Publish, maintain, and improve dashboards that track retention product performance by automotive brand, branch, customer segment, and campaign activity.
• Conduct market intelligence activities to understand competitor pricing, retention offers, customer behavior, service preferences, and emerging aftersales trends.
• Work closely with marketing teams to develop retention campaigns, prepare marketing briefs, and support customer loyalty initiatives across multiple automotive brands.
• Visit branches and aftersales sites to identify retention improvement opportunities, operational gaps, and customer journey challenges.
• Prepare detailed reports with recommendations, action points, performance insights, and practical improvement plans for business stakeholders.
• Produce feasibility studies for new retention products using quality data sheets, KPI analysis, financial assumptions, and market findings.
• Present product proposals, improvement plans, and retention road maps to internal stakeholders with clear business reasoning and confident communication.
• Design and document implementation processes, including operational workflows, staff training needs, change management steps, and performance measurement methods.
• Support the Retention Manager in managing common retention products and ensuring consistent execution across brands and branches.
• Coordinate with service, marketing, finance, branch, and brand teams to align retention initiatives with business targets and customer experience goals.
• Monitor retention product performance and recommend changes based on data trends, service activity, customer feedback, and branch-level results.
• Help improve customer loyalty by ensuring retention programs are practical, measurable, commercially viable, and aligned with automotive dealership standards.

Ideal Profile

• Bachelor's degree in Marketing, Business Management, Business Administration, or an equivalent discipline.
• Minimum 5 years of experience in automotive dealership operations, service management, marketing, business development, or customer retention.
• Strong understanding of aftersales operations, dealership service workflows, customer retention products, and automotive brand standards.
• Experience preparing market research, feasibility studies, marketing briefs, KPI dashboards, and business performance reports.
• Strong analytical ability with confidence in interpreting customer data, competitor insights, pricing trends, and retention product performance.
• Excellent presentation skills with the ability to explain proposals, road maps, and recommendations to senior stakeholders.
• Good planning and project coordination skills for managing retention initiatives from concept to implementation.
• Ability to work across multiple departments including marketing, service, operations, finance, branches, and brand management.
• Commercial mindset with a strong focus on customer loyalty, aftersales revenue growth, process improvement, and measurable outcomes.
• Professional communication style with strong ownership, follow-through, and attention to operational detail.

Skills Set

• Aftersales retention
• Automotive dealership operations
• Customer loyalty
• Retention product development
• Market intelligence
• Competitor analysis
• Pricing analysis
• Customer insights
• Retention marketing
• Marketing briefs
• Business development
• KPI dashboards
• Feasibility studies
• Stakeholder presentations
• Product performance tracking
• Branch performance analysis
• Site visit reporting
• Process documentation
• Change management
• Training coordination
• Road map development
• Automotive service operations
• Data analytics
• Market research
• Project planning
• Customer experience improvement
• Cross-functional coordination

Why Join Us

This role gives an automotive marketing and retention professional the chance to influence customer loyalty across a well‑established aftersales network in Dubai. The position offers exposure to leading automotive brands, data‑led business decisions, branch‑level operational improvement, marketing strategy, and customer experience transformation. It is a strong opportunity for a candidate who wants to build expertise in automotive retention while contributing to measurable commercial growth and long‑term customer engagement.

About the Company

Al‑Futtaim is a diversified UAE‑based group with a long history across automotive, financial services, real estate, retail, and healthcare. Through Al‑Futtaim Automotive, the company represents major global mobility brands and delivers distribution, manufacturing, leasing, aftersales, and customer‑focused automotive solutions across the Middle East, Asia, and Africa.