Aftersales Receptionist - Elevate Customer Service (Dubai)

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Al-Futtaim Automotive in Dubai seeks a UAE National Receptionist for the Aftersales department to ensure top customer service across email, phone, and in-person interactions. You will be a focal point for service quality and customer satisfaction, empowering decisions while resolving issues to foster lifelong customers.

Key duties include handling incoming calls, logging inquiries, directing requests to the appropriate teams, and maintaining accurate records.

Qualifications

• Strong English communication skills.
• 1-2 years of experience in customer service.
• Willingness to be proactive, hardworking and motivated.
• Understanding of IT systems is advantageous.

Responsibilities

• Handle all incoming telephone communications, noting reasons for the call and forwarding to relevant team members.
• Provide excellent customer service via email, phone, or walk-in.
• Resolve customer queries promptly within company guidelines before escalating when needed.
• Attend to customer needs and log calls with time, date, and caller details.
• Maintain up-to-date knowledge of personnel and procedures.
• Deal with walk-in customers efficiently and coordinate with staff for timely service.

Skills

Communication

Problem solving

IT literacy

Adaptability

Job description

Al-Futtaim Automotive in Dubai seeks a UAE National Receptionist for the Aftersales department to ensure top customer service across email, phone, and in-person interactions. You will be a focal point for service quality and customer satisfaction, empowering decisions while resolving issues to foster lifelong customers.

Key duties include handling incoming calls, logging inquiries, directing requests to the appropriate teams, and maintaining accurate records.