Aftersales Receptionist & Customer Experience Champion

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 78,000 - 100,000; Full time

Job summary

Al-Futtaim Automotive Honda & TE Dubai is seeking a UAE National Receptionist to support the Aftersales Department as the main point of contact for customer communications. The role focuses on delivering high standards of service through phone and face-to-face interactions, aiming to enhance customer satisfaction and retention within Honda’s service framework.

You will handle inquiries, log calls, and collaborate with team members to ensure efficient service delivery, while maintaining accurate

Qualifications

• Strong English communication skills.
• 1-2 years of experience in customer service roles.
• Pleasant personality to ensure positive interactions.
• Proactive, hardworking, and motivated approach to all aspects of the role.
• Basic understanding of IT systems is advantageous for managing calls and inquiries.

Responsibilities

• Handle all incoming telephone communications, noting reasons for calls and forwarding to relevant team members as per availability.
• Provide excellent customer service according to company policy and procedures via email, phone, or in-person.
• Resolve customer queries promptly within company guidelines and elevate issues to a higher level if necessary.
• Attend to customer needs, understand their requirements, and ensure inquiries are handled quickly and efficiently.
• Log all calls, including time, date, and caller details for record-keeping purposes.
• Maintain an up-to-date knowledge of personnel and procedures to provide accurate information to customers.
• Deal with 'drop-in' customers efficiently by coordinating with employees to expedite service.

Skills

Communication

Problem Solving

Multitasking

Interpersonal Skills

Job description

Al-Futtaim Automotive Honda & TE Dubai is seeking a UAE National Receptionist to support the Aftersales Department as the main point of contact for customer communications. The role focuses on delivering high standards of service through phone and face-to-face interactions, aiming to enhance customer satisfaction and retention within Honda’s service framework.

You will handle inquiries, log calls, and collaborate with team members to ensure efficient service delivery, while maintaining accurate