Aftersales Director – Trucks & Construction Equipment

Robinson & Co (Singapore) Pte Ltd; Dubai; Vor Ort; AED 600.000 - 900.000; Vollzeit

Zusammenfassung

Al-Futtaim Automotive's FAMCO unit in Dubai seeks a Head of Aftersales to direct Service, Parts, and Uptime for Trucks and Construction Equipment, ensuring operational excellence, customer satisfaction, and profitable performance. The role reports to the GM Aftersales and leads a team to deliver superior aftersales experiences aligned with OEM standards.

The successful candidate will drive strategic initiatives, collaborate with OEMs and suppliers, and foster a high-performance, safety-conscious

Qualifikationen

• 7–10 years of experience in aftersales operations with at least 3 years in a senior leadership role.
• In-depth knowledge of Trucks and Construction Equipment systems and dealership networks.
• Bachelor’s degree in Automotive Engineering, Business Administration, or a related field preferred.
• Proficiency in dealership management systems such as SAP.
• Strong leadership, analytical thinking, and customer orientation.

Aufgaben

• Develop and implement aftersales strategies that align with business goals.
• Lead departmental operations across CE, Truck, and Dealer Aftersales functions.
• Monitor and improve P&L performance for the aftersales division.
• Drive growth in service and parts revenue through customer retention and market penetration.
• Oversee compliance with OEM warranty procedures and service quality standards.
• Collaborate with OEM partners and suppliers to ensure up-to-date service offerings and technical excellence.
• Enhance customer satisfaction and loyalty through effective service recovery and feedback systems.
• Lead, mentor, and develop a team of 6+ direct reports and broader staff.
• Promote a high-performance culture focused on safety, accountability, and continuous improvement

Kenntnisse

Leadership

Operational efficiency

Strategic planning

Relationship management

Analytical thinking

Warranty management

Ausbildung

Bachelor's degree in Automotive Engineering

Bachelor's degree in Business Administration

Tools

SAP

Jobbeschreibung

Al-Futtaim Automotive's FAMCO unit in Dubai seeks a Head of Aftersales to direct Service, Parts, and Uptime for Trucks and Construction Equipment, ensuring operational excellence, customer satisfaction, and profitable performance. The role reports to the GM Aftersales and leads a team to deliver superior aftersales experiences aligned with OEM standards.

The successful candidate will drive strategic initiatives, collaborate with OEMs and suppliers, and foster a high-performance, safety-conscious