Aftersales Manager | Al-Futtaim Automotive

Al Futtaim Private Company (LLC); Abu Dhabi; On-site; AED 700,000 - 1,000,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Abu Dhabi is seeking a senior Aftersales Leader to drive overall aftersales operations, optimize branch performance, and ensure profitability across service centers. You will lead a sizeable team, manage P&L, and implement initiatives that enhance efficiency and the customer experience.

Collaborating with workshop, parts, HR, finance, marketing, customer relations, and other stakeholders, you will sustain growth through strategic planning, performance

Qualifications

• Bachelor’s degree in Engineering, preferably Automotive, Business Management, or equivalent
• Minimum 10 years of overall experience within automotive dealerships
• At least 5 years of automotive aftersales experience at managerial level
• Demonstrated experience leading teams and managing automotive aftersales operations
• Strong commercial awareness combined with a focus on customer experience, operational excellence, and continuous improvement

Responsibilities

• Lead overall aftersales operations and drive achievement of revenue, gross margin, sold hours, recovery rate, and other key performance targets.
• Manage branch P&L and ensure effective forecasting, cost control, and profitability.
• Optimize workshop capacity, productivity, efficiency, and resource utilization.
• Drive customer experience improvements through NPS, customer feedback, service quality, and operational improvement initiatives.
• Ensure compliance with SOPs, HSSE requirements, government regulations, and operational standards.
• Lead, coach, develop, and performance-manage the aftersales team while supporting talent development and succession.
• Collaborate closely with workshop, parts, HR, finance, marketing, customer relations, and other key stakeholders to improve overall branch performance.

Skills

Automotive aftersales operations

Leadership

Stakeholder management

ERP systems

Strategic problem-solving

Customer experience focus

Education

Bachelor’s degree in Engineering (preferably Automotive) or Business Management

Tools

ERP systems

Job description

• Lead overall aftersales operations and drive achievement of revenue, gross margin, sold hours, recovery rate, and other key performance targets.

• Manage branch P&L and ensure effective forecasting, cost control, and profitability.

• Optimize workshop capacity, productivity, efficiency, and resource utilization.

• Drive customer experience improvements through NPS, customer feedback, service quality, and operational improvement initiatives.

• Ensure compliance with SOPs, HSSE requirements, government regulations, and operational standards.

• Lead, coach, develop, and performance-manage the aftersales team while supporting talent development and succession.

• Collaborate closely with workshop, parts, HR, finance, marketing, customer relations, and other key stakeholders to improve overall branch performance.

Desired Candidate Profile

Required skills to be successful

• Strong knowledge of automotive dealership and distributor aftersales operations.

• Proven ability to manage business performance, revenue, gross margin, and branch P&L.

• Strong leadership, coaching, and people-development capability.

• Strategic problem-solving and decision-making skills.

• Good understanding of ERP systems and operational reporting.

• Ability to lead change and continuously improve operational efficiency.

• Strong stakeholder management and customer-focused mindset

About the team

You will work within a fast-paced automotive aftersales environment, collaborating with workshop management, service advisors, technicians, parts teams, support functions, senior management, and other key stakeholders. The role also carries responsibility for leading and developing a sizeable operational team while ensuring the service centre is effectively resourced.

What equips you for the role

• Bachelor’s degree in Engineering, preferably Automotive, Business Management, or equivalent.

• Minimum 10 years of overall experience within automotive dealerships.

• At least 5 years of automotive aftersales experience at managerial level.

• Demonstrated experience leading teams and managing automotive aftersales operations.

• Strong commercial awareness combined with a focus on customer experience, operational excellence, and continuous improvement.