Africa After-Sales Director

Antal International; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Antal International seeks a Country Manager – Service – Africa to lead after-sales service operations for the region from Dubai. You will optimize dealer efficiency, drive service standards, and ensure alignment with headquarters.

You will implement DMS solutions, manage distributor claims, train regional teams, and expand the service and parts network while monitoring KPIs and warranty costs to support growth.

Responsibilities

• Oversee after-sales service operations across the Africa region.
• Conduct service audits and monitor adherence to defined processes and standards.
• Drive improvements in service turnaround time, customer satisfaction (NPS) and efficiency.
• Review customer complaints and implement preventive and corrective actions.
• Lead the adoption of DMS solutions and continuous process improvements.
• Manage distributor claims settlement, including transit, warranty and spare parts.
• Analyse warranty data to identify root causes and improvements.
• Act as the technical liaison for the dealer network and resolve complex issues.
• Identify training gaps and drive upskilling across the regional service network.
• Build strong relationships with distributors and dealer partners.

Skills

Leadership

Service management

Dealer network

Process improvements

Stakeholder management

Tools

DMS (Dealer Management System)

Job description

Antal International seeks a Country Manager – Service – Africa to lead after-sales service operations for the region from Dubai. You will optimize dealer efficiency, drive service standards, and ensure alignment with headquarters.

You will implement DMS solutions, manage distributor claims, train regional teams, and expand the service and parts network while monitoring KPIs and warranty costs to support growth.