Country Manager - Service - Africa

Antal International; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Antal International seeks a Country Manager – Service – Africa to lead after-sales service operations for the region from Dubai. You will optimize dealer efficiency, drive service standards, and ensure alignment with headquarters.

You will implement DMS solutions, manage distributor claims, train regional teams, and expand the service and parts network while monitoring KPIs and warranty costs to support growth.

Responsibilities

• Oversee after-sales service operations across the Africa region.
• Conduct service audits and monitor adherence to defined processes and standards.
• Drive improvements in service turnaround time, customer satisfaction (NPS) and efficiency.
• Review customer complaints and implement preventive and corrective actions.
• Lead the adoption of DMS solutions and continuous process improvements.
• Manage distributor claims settlement, including transit, warranty and spare parts.
• Analyse warranty data to identify root causes and improvements.
• Act as the technical liaison for the dealer network and resolve complex issues.
• Identify training gaps and drive upskilling across the regional service network.
• Build strong relationships with distributors and dealer partners.

Skills

Leadership

Service management

Dealer network

Process improvements

Stakeholder management

Tools

DMS (Dealer Management System)

Job description

Job Title: Country Manager – Service – Africa

Job Location: Dubai, United Arab Emirates

Date Posted: 2 October 2026

Key Responsibilities:

• Oversee and optimise after-sales service operations across the CIS region, implementing best practices to improve dealer efficiency and profitability.
• Conduct regular service audits and monitor adherence to defined service processes and standards.
• Drive improvements in key service metrics, including service turnaround time, customer satisfaction (NPS) and service efficiency.
• Review customer complaints, drive effective preventive and corrective actions, and ensure high assembly and service quality standards at distributor plants.
• Drive the implementation and adoption of Dealer Management System (DMS) solutions and continuous process improvements.
• Manage and ensure timely settlement of distributor claims, including transit, warranty and spare parts claims.
• Analyse warranty data to identify root causes, recurring issues and improvement opportunities.
• Implement corrective actions to reduce warranty-related issues and maintain warranty costs in line with business objectives.
• Act as the primary technical liaison for the dealer network, supporting resolution of complex technical issues.
• Facilitate effective feedback between distributors, dealers and headquarters on technical and product-related issues.
• Identify technical capability and training gaps across the regional service network.
• Drive training and upskilling initiatives to ensure consistent technical standards and service capabilities across the network.
• Build and maintain strong, collaborative relationships with distributors and dealer partners across the region.
• Ensure alignment with distributors and dealers on after-sales strategy, service standards and operational objectives.
• Act as a trusted advisor to dealer partners, supporting initiatives to improve service inflow, parts sales and overall customer satisfaction.
• Expand and strengthen the service and spare parts network across the CIS region.
• Ensure availability of genuine spare parts across distributor, dealer, APS and retailer outlets.
• Drive initiatives to improve parts availability and achieve retail sales targets.
• Develop and implement programs to increase service inflow and spare parts sales across the network.
• Monitor market trends, competitor initiatives and regulatory developments across the CIS region.
• Translate market intelligence into actionable after-sales strategies and improvement initiatives.
• Provide regular feedback on product performance, customer feedback and market requirements.
• Support headquarters and regional leadership on new product launches and strategic after-sales initiatives.

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

Antal International is a global executive recruitment and headhunting firm. The company provides professional talent acquisition services, helping businesses across various industries find and hire skilled management and leadership professionals for their specialized organizational needs.

Company Industry: Automotive

Department / Functional Area: Service

Closing Date: 30 November 2026