Country Manager

applydubaijob.com; Dubai; On-site; AED 135,000 - 225,000; Full time

Job summary

Connecting Minds Global in Dubai seeks a seasoned Country Manager – Service to oversee after-sales operations across North Africa, including Libya, Algeria, Egypt, Morocco, and Tunisia. You will drive service strategies, manage distributors, and expand service networks while ensuring customer satisfaction.

The ideal candidate has 10+ years in service operations with international exposure, strong warranty and dealer development experience, and fluent French and English.

Qualifications

• Education & experience: 10+ years in after-sales/service operations with international exposure.
• Two-wheeler/motorcycle industry experience strongly preferred; knowledge of warranty management, technical support, and dealer development.
• Fluent French and strong English communication skills.

Responsibilities

• Lead and implement after-sales and service strategies across North Africa.
• Manage distributors, dealers, and authorized service networks.
• Drive service revenue, customer satisfaction, and retention initiatives.
• Improve dealer and workshop performance while maintaining service standards.
• Oversee warranty processes, technical support, and customer complaint management.
• Develop and expand authorized service networks across assigned markets.
• Support technical training and capability development programs.
• Monitor KPIs, budgets, and regional service performance.
• Collaborate with Sales, Parts, Technical, and Supply Chain teams.
• Travel extensively across North African markets as required.

Skills

Fluent French

Fluent English

Warranty management

Dealer development

Education

Bachelor’s Degree in Business Administration/Engineering/Automotive Management

Job description

Job Title: Country Manager – Service | North Africa

Employer: Connecting Minds Global

Job Location: Dubai, United Arab Emirates

Employment Type: Full Time

Salary: Up to $5,500 per month

Candidate Prerequisites:

• 10+ Years After-Sales/Service Operations
• Two-Wheeler/Motorcycle Industry Experience Preferred
• Fluent French & English
• Extensive North Africa Travel & Dubai Relocation

Position Summary

We are looking for an experienced Country Manager – Service to lead after-sales and service operations across North African markets, including Libya, Algeria, Egypt, Morocco, and Tunisia. The ideal candidate should have strong expertise in service operations, dealer management, and customer experience improvement.

Key Responsibilities

• Lead and implement after-sales and service strategies across North Africa.
• Manage distributors, dealers, and authorized service networks.
• Drive service revenue, customer satisfaction, and retention initiatives.
• Improve dealer and workshop performance while maintaining service standards.
• Oversee warranty processes, technical support, and customer complaint management.
• Develop and expand authorized service networks across assigned markets.
• Support technical training and capability development programs.
• Monitor KPIs, budgets, and regional service performance.
• Collaborate with Sales, Parts, Technical, and Supply Chain teams.
• Travel extensively across North African markets as required.

Requirements & Qualifications

Education & Experience: Bachelor’s Degree in Business Administration, Engineering, Automotive Management, or related field (as estimated in source posting); 10+ years of experience in after-sales/service operations with international or multi-country exposure.

Technical Proficiency: Two-wheeler/motorcycle industry experience strongly preferred; strong knowledge of warranty management, technical support, and dealer development.

Core Competencies: Fluent French and strong English communication skills; strong commercial, operational, and analytical abilities; willingness to travel extensively across North Africa; willingness to relocate to Dubai.