Aesthetic Patient Concierge & Booking Specialist

Perfect Doctors Clinic LLC; Dubai; In loco; AED 78.000 - 123.000; Tempo pieno

Descrizione del lavoro

Perfect Doctors Clinic LLC in Dubai seeks an experienced Patient Coordinator to manage inquiries, book consultations, and support patients through their aesthetic treatment and surgical journey.

The role requires 2+ years in a related clinic, strong English, and CRM familiarity. You will convert inquiries to bookings, coordinate clinic activities, and maintain accurate patient records in a fast-paced environment.

Competenze

• At least 2 years of patient coordination or sales experience in an aesthetic, dermatology, or plastic surgery clinic.
• Excellent spoken and written English; additional languages are an advantage.
• Familiarity with aesthetic treatments and plastic surgery procedures.
• Experience using CRM systems; knowledge of Zoho CRM is an advantage.

Mansioni

• Respond promptly and professionally to inquiries by phone, WhatsApp, email, and social media.
• Explain available services, prices, and booking procedures accurately.
• Convert inquiries into consultations through personalized communication and follow-up.
• Coordinate appointments, treatments, surgeries, and follow-up visits with doctors and nurses.
• Maintain accurate patient records, follow-up notes, and lead statuses in the CRM.
• Handle patient concerns professionally and escalate clinical questions to the medical team.
• Work toward agreed booking and revenue targets while maintaining excellent patient service.
• Prepare daily reports on inquiries, bookings, follow-ups, and conversions.
• Maintain patient confidentiality at all times.

Conoscenze

Patient coordination

Sales experience

Communication skills

CRM knowledge

English proficiency

Strumenti

Zoho CRM

Descrizione del lavoro

Perfect Doctors Clinic LLC in Dubai seeks an experienced Patient Coordinator to manage inquiries, book consultations, and support patients through their aesthetic treatment and surgical journey.

The role requires 2+ years in a related clinic, strong English, and CRM familiarity. You will convert inquiries to bookings, coordinate clinic activities, and maintain accurate patient records in a fast-paced environment.