Customer Service Officer

UMERAHEMAD VEGETABLES & FRUITS TRADING; Dubai, Sharjah, Ajman; On-site; AED 120,000 - 180,000; Full time

Job summary

UMERAHEMAD VEGETABLES & FRUITS TRADING in Dubai seeks a customer service specialist to resolve inquiries, onboard new clients, and uphold service standards. You will use CRM tools, maintain product knowledge, and collaborate with teams to improve processes while delivering empathetic, clear communications.

With 2+ years in customer service, you will support rapid activities in a dynamic environment and help sustain excellent client relationships through professional communication and

Qualifications

• Bachelor's degree in business or related field.
• 2+ years in customer service in a fast-paced environment.
• Fluency in English (additional languages a plus).
• Experience with CRM tools like Salesforce or Zendesk.
• Strong problem-solving and communication skills.

Responsibilities

• Act as primary contact to resolve inquiries with timely, accurate information.
• Escalate complex issues to appropriate departments for swift resolution.
• Follow up via calls or emails to ensure customer satisfaction.
• Provide feedback to management to improve products and services.
• Onboard new customers and guide them through processes.

Skills

Customer service

Communication

CRM experience

Problem solving

Team collaboration

Education

Bachelor's degree in Business Administration, Communications, or a related field

Tools

Salesforce

Zendesk

Job description

Responsibilities

• Act as the primary point of contact for customers providing timely and accurate information to resolve inquiries and issues.
• Identify and escalation complex issues to appropriate departments ensuring swift resolution and customer satisfaction.
• Conduct follow-up calls and emails to ensure customer satisfaction post-interaction and maintain strong relationships.
• Provide feedback to management on recurring customer issues contributing to continuous improvement of products and services.
• Assist in onboarding new customers guiding them through processes and ensuring a smooth transition.
• Maintain a comprehensive understanding of company products and services to provide expert guidance to customers.
• Collaborate with team members to share best practices and enhance the overall customer experience.
• Conduct surveys and gather customer feedback to inform service improvements and development.
• Meet and exceed performance metrics such as response times and customer satisfaction scores to support team goals.
• Utilize CRM software to log customer interactions ensuring all details are recorded for effective follow-up and analysis.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Minimum of 2 years of experience in customer service or a related role, ideally within a fast-paced environment.
• Fluency in English is required; proficiency in additional languages is a strong advantage.
• Experience with CRM software, such as Salesforce or Zendesk, to manage customer interactions effectively.
• Strong problem-solving skills with the ability to think critically and address customer concerns efficiently.
• Excellent verbal and written communication skills, ensuring clarity and professionalism in all interactions.
• Demonstrated ability to handle stressful situations with composure and empathy.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• Ability to work both independently and collaboratively in a team-oriented environment.
• A positive attitude and a passion for delivering exceptional customer service.