ACES Manager

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce organization is seeking an ACES Program Manager in Dubai, UAE, to spearhead innovations in their ultra-fast grocery operations. The ideal candidate will have a strong program management background, experience working across various functions, and a proven track record in driving process improvements using data. Responsibilities include leading project execution, maintaining health and safety standards, and strategic planning. This role is critical in ensuring operational excellence and customer satisfaction.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.

Responsibilities

• Drive innovation and test new ideas within operations.
• Support project execution across multiple functions.
• Resolve issues among different operational functions.
• Ensure Health and Safety standards are promoted on-site.
• Lead strategic planning for operational enhancements.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Process improvement

Excel (Pivot Tables, VLOOKUP)

SQL

Education

Bachelor’s degree

Job description

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in UAE to join the team that redefines Ultra‑fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want we will find the means to deliver it. With your help Amazon will continue to enable people to discover new worlds and implement innovation.

ACES managers are focused on leading UFG LM UTR/OTR improvements made on behalf of Amazon customers to drive into standardization efforts, act as liaisons with other departments, provide process skills to the UFG under the roof and last‑mile station, provide SME support for UTR (Under the Roof) routing and OTR (On the Road) planning, support UTR/LM Kaizen Events in their areas of expertise, and run and coordinate cross‑functional projects for successful implementation across the UFG Amazon Now Stores.

Key Job Responsibilities

• As a key link between local operations and country business teams you will help drive innovation, test new ideas and ensure that best practices are being followed safely.
• Supporting project execution working across multiple functions in the organization.
• Amicably resolve issues during passionate discussions between various functions.
• Hold respective functions accountable for their deliverables.
• Partner closely with RoW countries to implement and share best practice.
• Maintain Health and Safety standards within your remit area while promoting an inspiring Health and Safety culture on‑site.
• Be accountable for operational leadership by measuring performance, offering feedback and providing development support.
• Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network‑wide impact.
• Strategic planning for the next three, six and twelve months with a particular focus on peak‑season planning.
• Write and articulate leadership updates, MBRs and QBRs.
• Establish objectives and metrics for safety, quality, productivity and customer experience.
• Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data‑driven decisions and analytical problem‑solving.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross‑functionally with tech and non‑tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor’s degree.
• Knowledge of Excel (Pivot Tables, VLOOKUP) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3 years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3 years of driving process improvements.
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management and schedules.

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Required Experience

Manager