ACCOUNTS & FINANCE MANAGER

Skatch; Dubai Emirate; Sur place; AED 120 000 - 260 000; Plein temps

Résumé du poste

Skatch is seeking an experienced Accounts & Finance Manager to oversee client accounts in Dubai Jebel Ali. The role requires steering account strategy, ensuring client satisfaction, and driving revenue with cross-functional teams.

The ideal candidate brings a decade of managerial experience in a multinational context, with a proven ability to optimize budgets and client profitability while maintaining high service standards.

Qualifications

• Experience as Key/ Senior/ Junior Account Manager or in an account management role.
• Strong communication, presentation and persuasion skills.
• Proficient with CRM software (Salesforce/Zoho HubSpot) and MS Excel.
• Ability to manage multiple accounts and attention to detail.
• Excellent listening, negotiation and written communication.
• BA/BS in Business Administration, Sales, Marketing or related field.

Responsabilités

• Lead management of customer accounts and maintain long-term client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Prepare presentations and sales pitches with sales and marketing teams.
• Develop client relationships and communicate client agendas to staff.
• Monitor budgets, expenses and revenues and report to clients.
• Identify upsell and cross-sell opportunities within accounts and collaborate with the sales team.
• Provide status reports on accounts and coordinate with stakeholders on initiatives.

Connaissances

Communication

Negotiation

Presentation

Persuasion

Listening

Client relationships

Formation

BA/BS in Business Administration, Sales, Marketing or related field

Outils

Salesforce

Zoho CRM

HubSpot

Microsoft Excel

Description du poste

Accounts & Finance Manager (Dubai Jebel Ali)

Need to hire for an reputed company based in Dubai Jebel Ali male Accounts & Finance Manager--he should have minimum of 10 years of experience in an managerial position in a big multinational company having turnover of more than 100 millions.

Job Description

What is an Account Manager? An account manager is ultimately accountable for managing a customer’s account within a business on a day-to-day basis. In collaboration with the sales team, account managers ensure that customers understand what products and services have been purchased and that they meet their needs. Account managers may also serve as liaisons or go-betweens with other project teams and staff members who may have some connection with or impact on client accounts, depending on the nature of each client and the nature of the needs and concerns of each client.

Account Manager Role

A person at an account manager jobs position is the intermediary between agencies and their clients. The client relationship manager oversees the relationship between the agency and the client. The person at an account manager job role determines the client’s needs – what they’re looking for in the short- and long-term – and ensures the agency delivers that. Client account managers are responsible for developing client relationships; preparing presentations and sales pitches with sales and marketing teams; writing marketing strategies and media proposals; handling client communications, and communicating client agendas to other staff members. The role also involves monitoring budgets, expenses, and revenues and communicating with clients about cost factors. It is the responsibility of some account managers to identify potential clients and to upsell products and services.

Account Manager Responsibilities

• A person at an account manager job position has to lead the management of customer accounts for all customers.
• Establish and maintain long-term relationships with clients.
• Maximize profits by negotiating contracts and closing agreements.
• Assist clients, customers, and executives by developing trusted advisor relationships.
• Adapt the solutions for the company’s customers’ needs and objectives in a timely and successful manner.
• Involve internal and external stakeholders by communicating progress on monthly/quarterly initiatives.
• Create new business relationships with existing customers or identify areas for improvement to meet sales targets.
• Analyze key account metrics (e.g., quarterly sales forecasts) and forecasts (annual growth).
• Prepare status reports on accounts.
• Identify and grow sales opportunities within the territory in collaboration with the sales team.
• In the event of challenging requests or escalations, assist with the process.

Account Manager Job Profile

An experienced, talented individual is required for an account manager job role. Most often, the client interacts with an account manager one-on-one. As a customer service representative, this employee handles the day-to-day, routine tasks associated with responding to the customer’s issues and concerns. A person at an account manager job position has a variety of different responsibilities. Their focus often needs to be adjusted according to the client’s particular situation and their satisfaction with the current status of the account. As an account manager, you would often serve in a variety of roles, including sales, customer service, tech support, and financial guidance. Providing customer support, upselling, and technical assistance, an account manager is a primary point of contact. It is possible for a manager to manage multiple smaller accounts or to focus on a few larger ones.

Account Manager Job Responsibilities

• Customers can submit inquiries and requests and you can respond to them.
• Keep track of your clients’ accounts and ensure they are receiving services within their budget and that they are meeting their needs.
• Identify ways to improve business performance and discuss progress regularly with other team members.
• Providing clients and higher-ups in your organization with progress reports.
• Communication with the sales team is essential for identifying upsell, cross-sell, and renewal opportunities.

Account Manager Qualification

• Working experience as a Key Account Manager, Senior Account Manager, Junior Account Manager, or in an account manager job position.
• Capable of communicating, presenting, and persuading key stakeholders at all levels of an organization, including executive and C-level officers.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, and HubSpot) and Microsoft Office (especially Microsoft Excel).
• Providing clients with client-centric solutions.
• Capable of juggling multiple accounts management projects at once while paying close attention to details.
• Ability to listen, negotiate, and present well.
• Communication skills both verbally and in writing.
• BA/BS degree in Business Administration, Sales, Marketing, or a related field.

Also read: 5 Must-Read Books for Accountants