Account Manager

DiliTrust; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

DiliTrust in Dubai is seeking an experienced Account Manager to engage with senior executives from multinational corporations. You will develop and grow strategic relationships while managing contract renewals and identifying upsell opportunities. The ideal candidate must possess at least a Bachelor's degree and five years of relevant experience.

Fluency in Arabic and English is crucial, alongside excellent communication and project management skills. The role offers a dynamic multicultural work environment.

Qualifications

• Minimum 5 years of relevant experience.
• Comfortable working in an international, multicultural environment.
• Strong desire to learn multiple software products.

Responsibilities

• Build and nurture strong relationships with key clients.
• Manage contract renewals for long-term customer retention.
• Identify upsell and cross-sell opportunities.

Skills

Fluent in Arabic and English

Excellent presentation and communication skills

Ability to manage all aspects of a project

Strong customer orientation

Education

Bachelor’s degree

Job description

Job Overview

As an Account Manager, you will engage with senior executives of multinational corporations and mid‑sized companies in the private and public sectors. You will work closely with CEOs, board members, and management teams to develop and grow strategic client relationships.

Responsibilities

• Build and nurture strong relationships with a portfolio of key clients
• Manage contract renewals and ensure long‑term customer retention
• Identify and act on upsell and cross‑sell opportunities to achieve targets
• Act as a consultant on the product, supporting and guiding clients in their use of the solutions
• Monitor KPIs related to business cases and product usage

Qualifications

• Bachelor’s degree (minimum) with at least 5 years of relevant experience
• Fluent in Arabic and English, bilingual
• Ability to develop long‑term strategic plans for customers
• Excellent presentation and communication skills
• Strong ability to manage all aspects of a project
• Comfortable working in an international, multicultural environment
• Strong desire to learn and become a functional expert on multiple software products
• Versatile, autonomous, assertive, customer‑oriented, and a true team player

Recruitment Process

• HR interview
• Hiring Manager interview (on‑site)
• Chief of CS interview