Account Manager, UAE Account Management Dubai, UAE

Ordernised; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Ordernised in Dubai seeks an Account Manager to nurture relationships with UAE restaurant partners and guide them from onboarding to confident daily use. You will manage a portfolio of independent restaurants and small hospitality groups, understanding operations, setting expectations, and coordinating onboarding and ongoing support with regional sales and product teams.

You will drive adoption by reviewing feedback, coordinating multi-team launches, and identifying growth opportunities while

Qualifications

• Experience in account management, customer success or hospitality technology support.
• Strong professional English and clear written customer communication.
• Ability to organise a portfolio and follow through on several commitments at once.

Responsibilities

• Create account plans that reflect each partner's locations, priorities and operational needs.
• Coordinate onboarding, training and launch check-ins with the relevant internal teams.
• Run regular reviews using adoption information and direct partner feedback.
• Manage renewals and identify account risks early with clear next actions.
• Coordinate issue resolution and keep partners informed in plain language.
• Spot appropriate multi-site or product expansion opportunities and collaborate with sales.
• Maintain accurate relationship notes and share regional feedback with product colleagues.

Skills

Account management

Customer success

Hospitality tech

English language

Portfolio management

Job description

Develop trusted relationships with UAE restaurant partners and help them move from onboarding to confident everyday use.

You will manage a portfolio of independent restaurants and small hospitality groups in the UAE. Your focus will be understanding how each business operates, setting realistic expectations and keeping onboarding and ongoing support organised. You will work with regional sales and the wider product team to share context, identify adoption barriers and support appropriate growth.

What you would be doing

• Create account plans that reflect each partner's locations, priorities and operational needs.
• Coordinate onboarding, training and launch check-ins with the relevant internal teams.
• Run regular reviews using adoption information and direct partner feedback.
• Manage renewals and identify account risks early with clear next actions.
• Coordinate issue resolution and keep partners informed in plain language.
• Spot appropriate multi-site or product expansion opportunities and collaborate with sales.
• Maintain accurate relationship notes and share regional feedback with product colleagues.

What we are looking for

• Experience in account management, customer success or hospitality technology support.
• Strong professional English and clear written customer communication.
• Ability to organise a portfolio and follow through on several commitments at once.
• Commercial awareness and confidence discussing customer goals and product value.
• Willingness to attend planned customer meetings across Dubai and, occasionally, the wider UAE.

Useful, but not essential

• Arabic-language skills or another language useful to the partner portfolio.
• Experience working with UAE hospitality businesses.
• Familiarity with SaaS onboarding, retention and account planning.