Account Optimization Manager

HBX Group; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

HBX Group is seeking an Account Optimization Manager to drive commercial growth for a portfolio of hotel partners. You will negotiate terms, load inventory, and optimize promotions to improve availability and rates on our platform.

Build strong supplier relationships and analyze data to guide strategic actions. Key responsibilities include renegotiating agreements, securing offers, and collaborating with the Contracting Manager to align market strategies and execution across the partner base.

Qualifications

• Proven experience in account management, contracting, sales, or supplier relationships within travel, hospitality, or online travel.
• Strong negotiation skills with experience managing commercial agreements and supplier partnerships.
• Ability to analyze performance data and translate insights into actionable commercial strategies.
• Experience working with KPIs, dashboards, and data-driven decision-making.

Responsibilities

• Manage and develop relationships with an assigned portfolio of hotel partners to drive commercial growth and performance.
• Renegotiate commercial agreements and contracting conditions to maximize availability, promotions, and inventory.
• Analyze performance data and dashboards to identify opportunities and prioritize actions.
• Secure additional offers and inventory from hotel partners to enhance competitiveness.
• Collaborate with the Contracting Manager to align strategies and ensure execution.
• Maintain proactive communication with hotel partners as the primary point of contact.
• Monitor partner performance and implement corrective actions or growth initiatives.
• Ensure commercial conditions and hotel content are accurately maintained in internal systems.
• Support business targets through effective account management and supplier engagement.

Skills

Account management

Contracting

Negotiation

Data analysis

Performance dashboards

Stakeholder management

Communication

Cross-functional collaboration

Revenue growth

Job description

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

As part of a high-performing and collaborative commercial team, the Account Optimization Manager is responsible for optimizing the competitiveness, availability, and overall commercial performance of an assigned portfolio of hotel partners. The role focuses on strengthening supplier relationships, negotiating improved commercial terms, driving product optimization through data-led decisions, and ensuring hotels maximize their availability, rates, and promotional offers within the company's platform.

Key Responsibilities

• Manage and develop relationships with an assigned portfolio of hotel partners to drive commercial growth and performance.
• Renegotiate commercial agreements and contracting conditions to maximize hotel availability, promotional offers, best available rates, and inventory loading.
• Analyze performance data and company dashboards to identify opportunities and prioritize actions that improve portfolio results.
• Secure additional offers, promotions, and inventory from hotel partners to enhance the competitiveness of the product offering.
• Work closely with the Contracting Manager to align strategies, share market intelligence, and ensure efficient execution of commercial initiatives.
• Maintain proactive and ongoing communication with hotel partners, building strong relationships and acting as their primary point of contact.
• Monitor supplier performance and implement corrective actions or growth initiatives where required.
• Ensure commercial conditions and hotel content are accurately maintained within internal systems.
• Support the achievement of business targets through effective account management and supplier engagement.

Required Skills & Experience

• Proven experience in account management, contracting, sales, business development, or supplier relationship management within the travel, hospitality, or online travel industry.
• Strong negotiation skills with experience managing commercial agreements and supplier partnerships.
• Ability to analyze performance data and translate insights into actionable commercial strategies.
• Experience working with KPIs, dashboards, and data-driven decision-making.
• Excellent relationship-building and stakeholder management skills.
• Strong communication and influencing abilities, with confidence engaging directly with external partners.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Collaborative mindset with experience working cross-functionally to achieve shared business objectives.
• Results-driven approach with a focus on revenue growth, supplier performance, and commercial optimization

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.