Abu Dhabi Reservations Concierge Specialist

Confidential Company; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking an experienced Reservation Concierge Officer. The role focuses on handling reservations, providing personalized concierge services, and delivering high-quality client experiences in a hospitality and travel context.

The ideal candidate has minimum 3 years of relevant experience, is fluent in Arabic and English, and can manage multiple requests across channels while maintaining professionalism and confidentiality, including VIP clientele.

Qualifications

• Minimum 3 years of relevant experience in Reservations Concierge, Hospitality, Travel, Tourism or Customer Service.
• Fluent in Arabic and English, both written and spoken.
• Strong communication and interpersonal skills.
• Good knowledge of Abu Dhabi and UAE hotels, restaurants, attractions and lifestyle services is an advantage.
• Candidates currently based in the UAE are preferred.

Responsibilities

• Handle and coordinate customer reservations, bookings and service requests.
• Provide professional concierge assistance and personalized service to clients.
• Respond to customer inquiries through phone, email, WhatsApp and other communication channels.
• Coordinate with hotels, restaurants, travel agencies, attractions and other service providers.
• Follow up on reservations and ensure bookings are confirmed accurately and on time.
• Assist clients with recommendations, arrangements and special requests.
• Manage changes, cancellations and last-minute reservation requests.
• Maintain accurate records of bookings, client requests and service details.
• Handle customer concerns professionally and provide timely solutions.
• Coordinate with internal teams and external suppliers to ensure smooth service delivery.
• Follow up with suppliers regarding availability, confirmations, payments and special arrangements.
• Maintain a high level of professionalism and confidentiality when dealing with VIP clients.
• Prepare reservation and concierge reports when required.
• Support the team with other customer service and concierge-related duties.

Skills

Reservations management

Customer service

Communication

Multitasking

Arabic language

English language

Tools

Ameadues GDS System

Job description

Confidential Company in Abu Dhabi is seeking an experienced Reservation Concierge Officer. The role focuses on handling reservations, providing personalized concierge services, and delivering high-quality client experiences in a hospitality and travel context.

The ideal candidate has minimum 3 years of relevant experience, is fluent in Arabic and English, and can manage multiple requests across channels while maintaining professionalism and confidentiality, including VIP clientele.