Luxury Concierge: VIP Reservations & Private Transport

Salayel Hospitality; Abu Dhabi; Hybride; AED 60 000 - 100 000; Plein temps

Résumé du poste

Salayel Hospitality is seeking a Concierge in Abu Dhabi to deliver luxury, personalized guest services. The role involves assisting with reservations, transportation, and tailored arrangements while maintaining strict confidentiality for VIP guests.

You will coordinate with Front Office, Housekeeping, F&B, and Security to ensure flawless service. The ideal candidate has 2–4 years of Concierge experience in premium hospitality, exceptional English communication, and a strong knowledge of Abu

Qualifications

• 2–4 years’ experience as Concierge or Guest Relations in luxury hotel or premium hospitality environment.
• Experience handling VIP / high-profile guests preferred
• Strong communication skills in English (additional languages are an advantage)
• Excellent knowledge of Abu Dhabi attractions, restaurants, and lifestyle services
• Professional appearance and grooming standards
• High level of discretion, confidentiality, and cultural sensitivity
• Strong organizational and multitasking skills
• Proficiency in MS Office and hotel PMS systems

Responsabilités

• Welcome guests warmly and professionally upon arrival
• Provide personalized assistance with dining reservations, transportation, and local arrangements
• Coordinate airport transfers, limousine bookings, and private transportation
• Arrange appointments, wellness activities, and external services as requested
• Maintain up-to-date knowledge of Abu Dhabi attractions, restaurants, and events
• Handle guest inquiries, special requests, and complaints efficiently and discreetly
• Ensure confidentiality and privacy of all guest information at all times
• Coordinate closely with Front Office, Housekeeping, F&B, and Security teams
• Manage courier services, parcel handling, and guest deliveries
• Assist with VIP room preparations and special occasion arrangements
• Maintain accurate records of guest preferences and service follow-ups
• Ensure compliance with company standards, safety policies, and service protocols

Connaissances

Guest service

English communication

Discretion

Organizational skills

Multitasking

Problem solving

Emotional intelligence

Diplomacy

Outils

MS Office

Hotel PMS systems

Description du poste

Salayel Hospitality is seeking a Concierge in Abu Dhabi to deliver luxury, personalized guest services. The role involves assisting with reservations, transportation, and tailored arrangements while maintaining strict confidentiality for VIP guests.

You will coordinate with Front Office, Housekeeping, F&B, and Security to ensure flawless service. The ideal candidate has 2–4 years of Concierge experience in premium hospitality, exceptional English communication, and a strong knowledge of Abu