Guest Reservations Specialist

Rotana; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a Reservations Agent to deliver exceptional customer service and manage guest room reservations with accuracy. You will process bookings, input details, handle inquiries, and stay informed about promotions and rate structures, while maintaining filing systems and promoting guest relations.

The role requires a hospitality diploma, hotel reservations experience, and strong English communication.

Qualifications

• diploma in hospitality field.
• experience in hotel reservations.
• computer literate with excellent written and spoken English.

Responsibilities

• Process and confirm guest room reservations by phone, letter or fax.
• Input reservations into the system and handle inquiries or requests.
• Stay up to date with promotions and process room rates and confirmations.
• Understand rate structure and apply rate management.
• Maintain filing for correspondence and collate reports.
• Promote good public relations and maximize business.
• Maintain accurate room status at all times.
• Answer incoming calls per Rotana standards and input fax/email details.
• Organize visa requests for hotel guests per hotel policy and upsell when possible.

Skills

Customer focus

Proactive

Teamwork

Adaptability

Communication

Taking Responsibility

Professional demeanor

Education

Diploma in Hospitality

Job description

Rotana in Abu Dhabi is seeking a Reservations Agent to deliver exceptional customer service and manage guest room reservations with accuracy. You will process bookings, input details, handle inquiries, and stay informed about promotions and rate structures, while maintaining filing systems and promoting guest relations.

The role requires a hospitality diploma, hotel reservations experience, and strong English communication.