Reservation Officer

Confidential; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential in Abu Dhabi is seeking an experienced Reservation & Concierge Officer to join our hospitality team. The role requires at least 3 years in reservations, concierge services, or travel and tourism, and fluency in Arabic and English.

The successful candidate will handle bookings, coordinate with suppliers, and deliver personalized service to VIP clients. Based in Abu Dhabi, the candidate should be customer-focused, well-organized, and able to manage multiple requests, with strong

Qualifications

• Minimum 3 years of experience in reservations, concierge, hospitality, travel and tourism, or customer service.
• Fluent in Arabic and English, written and spoken.
• Knowledge of Abu Dhabi/UAE hotels, restaurants, attractions, lifestyle services is an advantage.

Responsibilities

• Handle and coordinate customer reservations, bookings, and service requests.
• Provide professional concierge assistance and personalized service to clients.
• Respond to customer inquiries through phone, email, WhatsApp, and other communication channels.
• Coordinate with hotels, restaurants, travel agencies, attractions, and other service providers.
• Follow up on reservations and ensure bookings are confirmed accurately and on time.
• Assist clients with recommendations, arrangements, and special requests.
• Manage changes, cancellations, and last-minute reservation requests.
• Maintain accurate records of bookings, client requests, and service details.
• Handle customer concerns professionally and provide timely solutions.
• Coordinate with internal teams and external suppliers to ensure smooth service delivery.
• Follow up with suppliers regarding availability, confirmations, payments, and special arrangements.
• Maintain a high level of professionalism and confidentiality when dealing with VIP clients.
• Prepare reservation and concierge reports when required.
• Support the team with other customer service and concierge-related duties.

Skills

Reservation & Booking Management

Concierge Services

Customer Relationship Management

Customer Service

Arabic & English Communication

Problem Solving

Supplier Coordination

Attention to Detail

Time Management

Teamwork & Collaboration

Job description

Reservation & Concierge Officer

Location: Abu Dhabi, UAE

Employment Type: Full-Time

Experience: Minimum 3 Years

Languages: Arabic & English

Gender: Male

About the Role

We are looking for an experienced, customer-focused, and well-organized Reservation & Concierge Officer to join our team in Abu Dhabi.

The ideal candidate will have a minimum of 3 years of relevant experience in reservations, concierge services, hospitality, travel and tourism, or customer service. The candidate should be fluent in Arabic and English, confident in dealing with clients, and capable of handling reservations and concierge requests efficiently.

Key Responsibilities

• Handle and coordinate customer reservations, bookings, and service requests.
• Provide professional concierge assistance and personalized service to clients.
• Respond to customer inquiries through phone, email, WhatsApp, and other communication channels.
• Coordinate with hotels, restaurants, travel agencies, attractions, and other service providers.
• Follow up on reservations and ensure bookings are confirmed accurately and on time.
• Assist clients with recommendations, arrangements, and special requests.
• Manage changes, cancellations, and last-minute reservation requests.
• Maintain accurate records of bookings, client requests, and service details.
• Handle customer concerns professionally and provide timely solutions.
• Coordinate with internal teams and external suppliers to ensure smooth service delivery.
• Follow up with suppliers regarding availability, confirmations, payments, and special arrangements.
• Maintain a high level of professionalism and confidentiality when dealing with VIP clients.
• Prepare reservation and concierge reports when required.
• Support the team with other customer service and concierge-related duties.

Requirements

• Minimum 3 years of relevant experience in Reservations, Concierge, Hospitality, Travel & Tourism, or Customer Service.
• Fluent in Arabic and English, both written and spoken.
• Strong communication and interpersonal skills.
• Excellent customer-service and problem-solving skills.
• Good knowledge of Abu Dhabi and UAE hotels, restaurants, attractions, and lifestyle services is an advantage.
• Ability to work under pressure and manage multiple requests simultaneously.
• Strong organizational and follow-up skills.
• Proficiency in Microsoft Office and reservation/customer management systems.
• Professional appearance, positive attitude, and strong attention to detail.
• Male candidate preferred.
• Candidates currently based in the UAE are preferred.

Key Skills

• Reservation & Booking Management
• Concierge Services
• Customer Relationship Management
• Customer Service
• Arabic & English Communication
• Problem Solving
• Supplier & Partner Coordination
• Attention to Detail
• Time Management
• Teamwork & Collaboration

Desired Candidate Profile

must be knowledgeable in Ameadues GDS System and reservation hotel experience