Reservation & Concierge Specialist

Confidential; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential in Abu Dhabi is seeking an experienced Reservation & Concierge Officer to join our hospitality team. The role requires at least 3 years in reservations, concierge services, or travel and tourism, and fluency in Arabic and English.

The successful candidate will handle bookings, coordinate with suppliers, and deliver personalized service to VIP clients. Based in Abu Dhabi, the candidate should be customer-focused, well-organized, and able to manage multiple requests, with strong

Qualifications

• Minimum 3 years of experience in reservations, concierge, hospitality, travel and tourism, or customer service.
• Fluent in Arabic and English, written and spoken.
• Knowledge of Abu Dhabi/UAE hotels, restaurants, attractions, lifestyle services is an advantage.

Responsibilities

• Handle and coordinate customer reservations, bookings, and service requests.
• Provide professional concierge assistance and personalized service to clients.
• Respond to customer inquiries through phone, email, WhatsApp, and other communication channels.
• Coordinate with hotels, restaurants, travel agencies, attractions, and other service providers.
• Follow up on reservations and ensure bookings are confirmed accurately and on time.
• Assist clients with recommendations, arrangements, and special requests.
• Manage changes, cancellations, and last-minute reservation requests.
• Maintain accurate records of bookings, client requests, and service details.
• Handle customer concerns professionally and provide timely solutions.
• Coordinate with internal teams and external suppliers to ensure smooth service delivery.
• Follow up with suppliers regarding availability, confirmations, payments, and special arrangements.
• Maintain a high level of professionalism and confidentiality when dealing with VIP clients.
• Prepare reservation and concierge reports when required.
• Support the team with other customer service and concierge-related duties.

Skills

Reservation & Booking Management

Concierge Services

Customer Relationship Management

Customer Service

Arabic & English Communication

Problem Solving

Supplier Coordination

Attention to Detail

Time Management

Teamwork & Collaboration

Job description

Confidential in Abu Dhabi is seeking an experienced Reservation & Concierge Officer to join our hospitality team. The role requires at least 3 years in reservations, concierge services, or travel and tourism, and fluency in Arabic and English.

The successful candidate will handle bookings, coordinate with suppliers, and deliver personalized service to VIP clients. Based in Abu Dhabi, the candidate should be customer-focused, well-organized, and able to manage multiple requests, with strong