Quality Control jobs in United States

Job summary

A leading services company is seeking a Quality Assurance Specialist in South Africa to develop quality frameworks and conduct audits. This role entails monitoring performance metrics, analyzing errors, and implementing process improvements. The ideal candidate should have 5–6 years of experience in quality management, including 3 years in a transactional or back-office setting, and relevant certifications such as Lean Six Sigma. The position offers opportunities for training and stakeholder collaboration.

Qualifications

• 5–6 years of experience in quality management, with at least 3 years in a transactional or back-office environment.
• Certifications such as Lean Six Sigma Green/Black Belt or ISO Auditor are highly desirable.
• Proven track record of implementing process improvements and achieving measurable quality outcomes.

Responsibilities

• Develop and implement quality frameworks for transactional processes.
• Conduct regular audits, reviews, and sampling of transactions to ensure accuracy and compliance.
• Monitor performance metrics and identify improvement areas.
• Analyze root causes of errors and design corrective/preventive actions.
• Collaborate with cross-functional teams to streamline workflows.
• Design and deliver training programs to improve employee awareness of quality standards.