Operation Manager jobs in South Africa
Senior Operations Manager - Outbound Retentions
Rewardsco
National Retail Operations Manager
The Legends Agency
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Head of Operations & Programs — Cape Town
02C214F1-19C2-4084-A79C-D3B7E95E7C8F
Remote Operations Manager: Client Engagement & Scheduling
The Legends Agency
Operations Manager Client Engagement & Scheduling
The Legends Agency
Operations Manager: Professional Services (Insuretech/Jira)
Black Pen Recruitment
Open-Pit Coal Mine Manager — Safety & Operations Leader
AGC Recruitment Pty Ltd
Automotive Parts Store Branch Manager — Lead Operations
MyCareerCraft
Branch Manager: Auction Operations & Team Leadership
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Operations Manager: Strategy, Process & Growth
Assign Services (Pty) Ltd
Senior Program Manager- GTM Operations
Bazaarvoice
Senior Operations Manager - Outbound Retentions
Job summary
A leading service provider in Umhlanga Rocks is seeking a Senior Operations Manager to optimize BPO and sales delivery teams. You'll focus on revenue growth, improve efficiency, and develop a high-performance team. The ideal candidate has at least 5 years in sales operations, with strong analytical and stakeholder engagement skills. Benefits include comprehensive health insurance and access to top-tier resources.
Benefits
Qualifications
- Minimum 5 years experience in sales operations or campaign management.
- 2 years in a management role.
- Ability to translate business objectives into actionable plans.
Responsibilities
- Lead operational strategy to meet and exceed campaign goals.
- Drive sales performance with clear KPIs and coaching.
- Build strong client relationships through engagement.
Skills
Tools
Join our high-performing team and lead the way in driving operational excellence and sales success!
We're looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You'll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service - all while leading and developing a high-performance team.
What You'll Do
- Lead operational strategy to meet and exceed campaign goals and SLAs.
- Drive sales performance with clear KPIs, coaching, and incentives.
- Build strong client relationships through regular reporting and engagement.
- Optimize processes, adopt digital tools, and improve productivity.
- Lead, inspire, and develop operational teams for long-term success.
- Ensure compliance with all regulatory and client requirements
- A Minimum 5 years experience in sales operations or campaign management, with at least 2 years in a management role
- Ability to translate business objectives into actionable plans; advanced reporting and analytical capability
- Experience in cost optimization, budgeting, and profitability tracking
- Proven track record managing large, multi-layered sales operations teams
- Experience with CRM systems and sales enablement tool, with the ability to collaborate across departments
- Strong understanding of BPO operations, sales conversion levers, and contact centre dynamics
- Performance Management Expertise
- Strong stakeholder engagement skills, both internally and externally
- Clear criminal record
- Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
- Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.