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Customer Services and Sales Executive - Remote - SA Hours
Job summary
A prominent recruitment agency is seeking a driven Customer Service and Sales Executive for a remote role focused on supporting families. Responsibilities include managing enquiries, converting warm leads, and ensuring effective communication through various channels. Ideal candidates will have at least 2 years' experience in sales or customer service and possess excellent written communication skills. This full-time position offers the chance to work with a leading organization in youth wellbeing. Commission-based incentives available for meeting sales targets.
Qualifications
- Minimum 2 years' experience in a sales, customer service, or lead-conversion role.
- Strong ability to convert warm leads quickly and confidently.
- Excellent written English with warm, supportive communication.
Responsibilities
- Manage the main company inbox daily, ensuring all enquiries are answered promptly.
- Oversee and nurture waitlists, sending tailored outreach messages to parents.
- Monitor and respond to social media enquiries across platforms.
Skills
Our Australian client is a leader in youth wellbeing and family education. With exciting growth underway, they’re looking for a driven Customer Service & Sales Executive to handle enquiries, convert warm leads, and support families through the booking process. This full-time role works closely with operations and marketing to ensure every family receives clear, quick and supportive guidance.
Customer Service & Inbox Sales
- Manage the main company inbox daily, ensuring all enquiries are answered promptly, professionally, and with a strong sales mindset. Confidently respond to questions about availability, age suitability, program details, pricing, booking multiple children, or switching dates. Recommend the best upcoming workshop, camp, or retreat suited to each family’s needs and proactively suggest alternatives when required. Maintain a warm, supportive, brand-aligned tone at all times.
Lead Conversion & Waitlist Management
- Oversee and nurture our growing waitlists (currently 200+ families). Send tailored outreach messages to waitlisted parents, updating them on newly released dates, offering alternatives, and personally guiding them into the right experience. Track waitlist movement and conversions and ensure monthly KPIs are reached. Build positive, long-term relationships with families.
Social Media Enquiry Management
- Monitor comments and inbox messages across Facebook, Instagram, and Facebook Ads. Provide timely and sales-focused responses to parents asking about dates, pricing, availability, or suitability.
- Follow up all social leads consistently until a clear outcome or booking is reached.
Sales Growth Activities
- Proactively follow up all leads generated from marketing campaigns. Convert enquiries into bookings using persuasive communication skills. Work with internal teams to understand the upcoming calendar and ensure each event is filled to capacity. Meet weekly and monthly sales KPIs, earning clear commission for hitting targets.
- Minimum 2 years’ experience in a sales, customer service, or lead-conversion role.
- Strong ability to convert warm leads quickly and confidently.
- Excellent written English with warm, supportive communication.
- Highly organised with strong follow-through.
- Able to work independently and manage high enquiry volume.
- Experience in family brands, education, wellbeing, or events is beneficial but not essential.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.